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- Tasks: Lead the transformation of Lancaster University's CRM capabilities and enhance student engagement.
- Company: Lancaster University, a forward-thinking institution committed to inclusivity and innovation.
- Benefits: Competitive salary, flexible hybrid working, and a supportive work environment.
- Other info: Join a diverse team dedicated to promoting equality and wellbeing in the workplace.
- Why this job: Make a real impact on student experiences and drive digital transformation in education.
- Qualifications: Strategic mindset, detail-oriented, and experience in managing complex projects.
The predicted salary is between 48822 - 56535 £ per year.
Lancaster University is initiating an ambitious programme to implement a new Customer Relationship Management (CRM) platform. This multi-year strategic initiative is reshaping the design, delivery, and management of undergraduate and postgraduate education to ensure a distinctive, inclusive, and future-ready offering. The successful candidate will be able to shape and elevate the University's entire CRM capability. You will support the development and delivery of a complex, high-impact digital and systems change in a fast-paced and evolving environment.
Information System Services (ISS) is looking for a strategic, detail-oriented, confident, and driven Business Transformation Manager to take on a crucial role in this significant programme. This is a fixed-term role lasting until 31st July 2027. This role will primarily be based at the Lancaster University Bailrigg campus, with flexible hybrid working options available to support a healthy work-life balance. A minimum of two days per week in the office is expected.
Key objectives:
- Implement CRM Platform: Implement 'Salesforce' to bring together student enquiries, applications, engagement and provide ongoing support.
- Build a holistic view of every student: Provide students with personalised communication, support and drive their motivation to thrive at Lancaster University.
- Modern recruitment capabilities: Create personalised messaging, automated journeys and multi-channel engagement for a smooth student journey.
- A competitive edge: Ensure we maximise our offering to students, competition for students is at an all-time high.
This isn't just a 'tech upgrade', this will improve student engagement, boost operational efficiency and enable data-driven decision-making! This programme will give the University and students clarity, efficiency and engagement power in an increasingly competitive sector.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Business Transformation Manager in Lancaster employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Transformation Manager in Lancaster
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Lancaster University or have experience with CRM platforms. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the latest trends in business transformation and CRM systems. Show us you’re not just a candidate, but someone who’s genuinely passionate about improving student engagement and operational efficiency.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Business Transformation Manager. We want to hear how you can contribute to our ambitious programme and make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team at Lancaster University.
We think you need these skills to ace Business Transformation Manager in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Business Transformation Manager role. We want to see how you can specifically contribute to our CRM platform implementation and student engagement strategies.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate your impact in previous roles, especially in digital transformation or project management. This helps us see the value you can bring to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This makes it easier for us to understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our fantastic workplace culture!
How to prepare for a job interview at Harvey Nash
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM platforms, especially Salesforce. Familiarise yourself with its features and how it can enhance student engagement. Being able to discuss specific functionalities and their benefits will show your expertise and enthusiasm for the role.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully implemented change in previous roles. Highlight your ability to think strategically about customer journeys and how you can apply that to improve student experiences at Lancaster University.
✨Emphasise Collaboration Skills
This role involves working with various teams, so be ready to discuss how you’ve collaborated effectively in the past. Share stories that demonstrate your ability to build relationships and drive projects forward in a team setting.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the university's vision for the CRM implementation and how success will be measured. This shows your genuine interest in the role and helps you assess if it's the right fit for you.