Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the transformation of our CRM platform to enhance student engagement and operational efficiency.
- Company: Lancaster University, committed to inclusivity and innovation in education.
- Benefits: Competitive salary, flexible hybrid working, and a supportive work environment.
- Other info: Join a diverse team dedicated to equality and professional growth.
- Why this job: Make a real impact on student experiences and shape the future of education.
- Qualifications: Experience in business transformation and a passion for improving student services.
The predicted salary is between 48822 - 56535 £ per year.
Location: Bailrigg, Lancaster, UK
Salary: £48,822 to £56,535
Closing Date: Sunday 10 May 2026
Interview Date: Monday 18 May 2026
Reference: 0214-26
Lancaster University is initiating an ambitious programme to implement a new Customer Relationship Management (CRM) platform. This multi-year strategic initiative is reshaping the design, delivery, and management of undergraduate and postgraduate education to ensure a distinctive, inclusive, and future-ready offering. The successful candidate will be able to shape and elevate the University's entire CRM capability. You will support the development and delivery of a complex, high-impact digital and systems change in a fast-paced and evolving environment.
Information System Services (ISS) is looking for a strategic, detail-oriented, confident, and driven Business Transformation Manager to take on a crucial role in this significant programme. This is a fixed-term role lasting until 31st July 2027.
This role will primarily be based at the Lancaster University Bailrigg campus, with flexible hybrid working options available to support a healthy work-life balance. A minimum of two days per week in the office is expected.
- Implement CRM Platform - Implement 'Salesforce' to bring together student enquiries, applications, engagement and provide ongoing support.
- Build a holistic view of every student - Provide students with personalised communication, support and drive their motivation to thrive at Lancaster University.
This isn't just a 'tech upgrade', this will improve student engagement, boost operational efficiency and enable data-driven decision-making! This programme will give the University and students clarity, efficiency and engagement power in an increasingly competitive sector.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Business Analysis Manager - Transformation in Lancaster employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analysis Manager - Transformation in Lancaster
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Lancaster University. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching the CRM platform they're implementing. Knowing your stuff about Salesforce will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've driven transformation in previous roles. This is your chance to shine and show how you can elevate their CRM capability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Business Analysis Manager - Transformation in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Business Transformation Manager role. We want to see how you can contribute to our CRM initiative, so don’t hold back on showcasing relevant projects!
Showcase Your Strategic Thinking: In your written application, emphasise your ability to think strategically and manage complex projects. We’re looking for someone who can elevate our CRM capabilities, so share examples of how you've successfully led similar initiatives in the past.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications. Avoid jargon unless it’s relevant to the role, and make sure your passion for improving student engagement shines through!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Harvey Nash
✨Know Your CRM Inside Out
Make sure you’re familiar with CRM platforms, especially Salesforce, as it’s a key part of the role. Brush up on how CRM systems enhance student engagement and operational efficiency, and be ready to discuss your insights during the interview.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to think strategically about business transformation. Think about past experiences where you’ve successfully implemented change or improved processes, and be ready to share these stories.
✨Emphasise Your Detail Orientation
As a Business Transformation Manager, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in your work and how this has positively impacted previous projects. Highlight any tools or methods you use to maintain high standards.
✨Demonstrate Your People Skills
This role involves working closely with various stakeholders. Prepare to talk about how you build relationships and communicate effectively with different teams. Share examples of how you’ve motivated others or facilitated collaboration in past roles.