At a Glance
- Tasks: Provide 1st line IT support via phone and remote assistance.
- Company: Established IT services business with a strong reputation.
- Benefits: Hybrid working model after initial onsite training, competitive salary.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Experience in IT support and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Harvey Nash is seeking an experienced IT Helpdesk Analyst to join an established IT services business.
You will provide telephone and remote technical support across workstations, applications and hardware, with exposure to servers and networks.
The role starts onsite for 3 months and then becomes hybrid.
You will handle 1st line support, manage tickets within SLAs, and ensure clear communication with clients while maintaining documentation and contributing to a positive customer experience.
#J-18808-Ljbffr
Hybrid IT Helpdesk Analyst - 1st Line Support employer: Harvey Nash
Join a leading organisation that values continuous improvement and offers a collaborative work culture, where you will be part of a dedicated team enhancing a complex Dynamics 365 CE and Power Platform environment. With opportunities for professional growth and exposure to enterprise-scale solutions, this role is perfect for those looking to expand their consulting capabilities while working closely with experienced professionals in Birmingham and remotely. Enjoy the flexibility of remote work combined with the chance to make meaningful contributions to a large user base.
