At a Glance
- Tasks: Lead and deliver IT projects while mentoring a dynamic team.
- Company: Growing Managed Service Provider focused on innovative IT solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact in project delivery and team development.
- Qualifications: 2+ years MSP experience and strong leadership skills.
The predicted salary is between 50000 - 65000 € per year.
Location: West Midlands (Hybrid 2/3 days onsite)
Salary: Competitive
Must have 2+ years MSP experience
Overview: We are working with a growing Managed Service Provider (MSP) delivering IT infrastructure, cloud, and security solutions to SME clients across the UK. Due to continued growth, they are looking to appoint a Head of Projects to lead and develop their project delivery function.
The Role: You will combine strategic leadership with hands‑on delivery, ensuring IT and transformation projects are delivered on time, on budget, and to a high standard within an MSP environment.
Key Responsibilities
- Lead end‑to‑end delivery of IT and transformation projects across multiple clients
- Establish and develop PMO capability, including governance, reporting, and processes
- Manage, mentor, and grow a team of project engineers and technical specialists
- Act as the senior escalation point for project delivery and client issues
- Oversee project financials including budgets, margins, and resource planning
- Collaborate with sales and pre‑sales teams to scope and shape projects
- Drive continuous improvement across delivery standards, tools, and methodologies
Experience Required
- Proven experience delivering IT projects within an MSP or IT services environment
- Strong background in infrastructure, cloud (M365/Azure), networking, or security
- Experience leading or managing a project delivery or engineering team
- Solid understanding of PMO practices (governance, reporting, resource management)
- Strong stakeholder management and client‑facing skills
- Commercial awareness with experience managing project budgets and profitability
Desirable
- PRINCE2, PMP, or equivalent
- ITIL knowledge or certification
- Experience with PSA/project tools (e.g. ConnectWise, Autotask, MS Project)
Personal Attributes
- Highly organised and structured
- Strong communicator with leadership presence
- Commercially driven and delivery-focused
- Proactive, hands‑on approach
- Passionate about team development and continuous improvement
Head of Projects employer: Harvey Nash
As a leading Managed Service Provider in the West Midlands, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With a competitive salary and hybrid working model, our team enjoys the flexibility to balance their professional and personal lives while contributing to impactful IT and transformation projects for SME clients across the UK. Join us to be part of a collaborative environment where your leadership skills will thrive, and your contributions will directly influence our continued success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Projects
✨Tip Number 1
Network like a pro! Reach out to your connections in the MSP world and let them know you're on the hunt for a Head of Projects role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in delivering IT projects and managing teams. Use specific examples that demonstrate your leadership and project management prowess.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in the Head of Projects position. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on PMO practices and your technical knowledge. Be ready to discuss how you've driven continuous improvement in past roles. This will show you're not just a fit for the role, but a game-changer!
We think you need these skills to ace Head of Projects
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Projects role. Highlight your MSP experience and any relevant project delivery successes. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership in project delivery and how you’ve driven improvements in past positions.
Showcase Your Skills:Don’t forget to highlight your skills in PMO practices, stakeholder management, and financial oversight. We’re looking for someone who can lead with confidence, so make sure these skills stand out in your application.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Harvey Nash
✨Know Your MSP Inside Out
Before the interview, make sure you research the Managed Service Provider thoroughly. Understand their services, client base, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Project Management Skills
Prepare specific examples from your past experience that highlight your ability to lead IT projects successfully. Focus on your strategic leadership, hands-on delivery, and how you've managed budgets and resources in previous roles.
✨Demonstrate Stakeholder Management
Be ready to discuss how you've effectively managed stakeholders in the past. Share examples of how you've navigated client relationships and resolved issues, as this is crucial for the Head of Projects role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's project delivery function and PMO capabilities. This shows that you're not just interested in the job, but also in how you can contribute to their growth and improvement.
