At a Glance
- Tasks: Support and optimise cloud services in a large-scale enterprise environment.
- Company: Join a leading tech company focused on cloud innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement potential.
- Why this job: Be at the forefront of cloud technology and drive continuous improvement.
- Qualifications: Experience in service delivery and strong understanding of cloud platforms.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs.
Key Responsibilities
- Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP)
- Monitor and report on service performance, availability, and SLAs/OLAs
- Act as a key point of contact between cloud engineering, service management, and business stakeholders
- Manage and maintain incident, problem, and change processes in line with ITIL
- Produce regular service reports, dashboards, and KPI metrics
- Track and manage service risks, issues, and dependencies (RAID)
- Support supplier/vendor management, ensuring contractual service commitments are met
- Drive continuous improvement initiatives across cloud services
- Ensure adherence to security, compliance, and governance frameworks
Key Skills & Experience
- Proven experience in a Service Delivery Analyst / Service Management / IT Operations role
- Strong understanding of cloud platforms (Azure, AWS, or GCP) in a live service environment
- Experience working within ITIL-based service management frameworks
- Ability to manage SLAs, KPIs, and service reporting
- Excellent stakeholder engagement and communication skills
- Familiarity with tools such as ServiceNow, Jira, Azure DevOps, or similar
- Strong organisational skills with attention to detail
Cloud Service Delivery Analyst in Glasgow employer: Harvey Nash
As a Cloud Service Delivery Analyst at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to engage with cutting-edge cloud technologies, all while being part of a large-scale enterprise that values innovation and continuous improvement. Join us in a location that fosters both professional and personal fulfilment, ensuring your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Service Delivery Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Cloud Service Delivery Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your cloud platform knowledge. Make sure you can chat confidently about AWS, Azure, or GCP. We want you to show off your skills and experience in service delivery and ITIL frameworks!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We’re all about making those connections count!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll be in the best position to showcase your skills and get noticed by our hiring team. Let’s get you that dream job!
We think you need these skills to ace Cloud Service Delivery Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Cloud Service Delivery Analyst role. Highlight your experience with cloud platforms like AWS, Azure, or GCP, and showcase any relevant ITIL knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about cloud services and how your previous roles have prepared you for this position. Let us know how you can contribute to our team and drive continuous improvement.
Showcase Your Communication Skills:As a Cloud Service Delivery Analyst, you'll be liaising with various stakeholders. Make sure your application reflects your excellent communication skills. Whether it's through your CV, cover letter, or any additional documents, clarity and professionalism are key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Harvey Nash
✨Know Your Cloud Platforms
Make sure you brush up on your knowledge of AWS, Azure, and GCP. Be ready to discuss how you've used these platforms in previous roles, focusing on specific projects or challenges you've tackled. This will show that you’re not just familiar with the technology but can also apply it effectively.
✨Understand ITIL Frameworks
Since this role involves working within ITIL-based service management frameworks, it’s crucial to understand the principles behind them. Prepare to talk about how you've managed incidents, problems, and changes in past positions, and be ready to give examples of how you’ve improved service delivery.
✨Showcase Your Communication Skills
As a key point of contact between various stakeholders, your communication skills are vital. Think of examples where you successfully engaged with different teams or managed expectations. Practise articulating these experiences clearly, as effective communication is key in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think through potential challenges you might face in cloud service delivery and how you would address them. This will demonstrate your proactive approach and readiness to tackle real-world issues.
