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- Tasks: Manage external communications and support during technical incidents.
- Company: Leading tech company with a focus on innovation and collaboration.
- Benefits: Hybrid work model, supportive environment, and recognition of contributions.
- Why this job: Join a dynamic team and enhance your communication skills in a tech-driven setting.
- Qualifications: 6-10 years in crisis communications and strong copywriting abilities.
- Other info: Diverse workplace with opportunities for growth and creativity.
The predicted salary is between 3000 - 4500 £ per month.
A leading Tech Company is looking for an External Communication Associate to work on partnering with their customers. Below are the job specs for your reference:
Location: London
Mode of working: Hybrid (3 Days in the Office)
Duration: 3 Months contract
Key Responsibilities:- 6-10 years experience with crisis communications / social escalations / incident management
- Experience managing externally facing communications on public platforms
- Strong editorial judgement and a clear point of view on tone and messaging
- Act as a key point of contact for internal and external communications during technical incidents and platform outages
- Support continuous improvement of escalation workflows, documentation, and response playbooks
- Excellent copywriting skills, particularly under strict time constraints
- Familiarity with YouTube products, policies, creators, and platform dynamics
If you are interested in this opportunity, please apply to get an update within 48hrs. At HarveyNash, we value diversity, creativity, and a collaborative spirit. We offer a supportive work environment where your contributions are recognized and rewarded.
External Communications Associate employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land External Communications Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give us insights and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for External Communications roles. We should also think about how our past experiences align with crisis communications and incident management.
✨Tip Number 3
Show off your copywriting skills! Bring examples of your best work to the interview. We want to demonstrate our ability to craft clear and engaging messages under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, we’ll keep you updated within 48 hours!
We think you need these skills to ace External Communications Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in crisis communications and external-facing roles. We want to see how your skills align with the job description, so don’t hold back!
Show Off Your Copywriting Skills: Since excellent copywriting is key for this role, include examples of your best work. Whether it’s a blog post, a press release, or social media content, let us see your flair for words!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, especially under time constraints, so make sure your points are easy to understand and get straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep you updated on your application status within 48 hours.
How to prepare for a job interview at Harvey Nash
✨Know Your Crisis Communications
Make sure you brush up on your crisis communications knowledge. Be ready to discuss specific examples of how you've managed social escalations or incident management in the past. This will show that you understand the nuances of external communications and can handle pressure.
✨Show Off Your Editorial Skills
Prepare a few writing samples that demonstrate your editorial judgement and copywriting skills. During the interview, be ready to talk about your thought process behind tone and messaging choices. This will highlight your ability to craft clear and effective communications.
✨Familiarise Yourself with YouTube Dynamics
Since familiarity with YouTube products and policies is key, do some research on current trends and issues within the platform. Being able to discuss these topics will show your genuine interest and understanding of the environment you'll be working in.
✨Practice Your Response Playbooks
Think through potential scenarios involving technical incidents or platform outages. Prepare how you would communicate these situations both internally and externally. This will demonstrate your proactive approach and readiness to support continuous improvement in escalation workflows.