At a Glance
- Tasks: Architect and govern the ServiceNow platform for a global automotive organisation.
- Company: Join a leading global automotive company focused on digital transformation.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation and strategic change.
- Why this job: Shape the future of ServiceNow at an enterprise level with high visibility.
- Qualifications: Proven experience as a ServiceNow Architect in large organisations.
The predicted salary is between 70000 - 90000 £ per year.
A global Automotive organisation is continuing to scale ServiceNow as a core enterprise platform underpinning IT, engineering, manufacturing and corporate services. To support this growth, we are seeking a ServiceNow Platform Architect to define and govern how ServiceNow is designed, extended and operated across a complex, multi-region environment. This is a senior architectural role with responsibility for ensuring ServiceNow remains scalable, secure, compliant and aligned to enterprise architecture principles, while supporting ongoing digital transformation at global scale.
As ServiceNow Platform Architect, you will act as the design authority for the ServiceNow platform, setting architectural standards, guardrails and patterns that shape all current and future implementations. You will sit above individual projects and delivery teams, focusing on platform-wide architecture, governance and long-term sustainability, working closely with Enterprise Architecture, Security, Cloud and senior IT leadership. This role is ideal for someone with deep ServiceNow knowledge who wants to operate at an enterprise, cross-domain architectural level rather than purely hands-on delivery.
Key Responsibilities
- Define and maintain the ServiceNow platform architecture, ensuring consistency across modules, regions and business units.
- Establish and enforce architectural standards and best practice, covering:
- Configuration vs customisation
- Data models and CMDB architecture
- Integration and interface patterns
- Security and access models
- Act as platform design authority, reviewing and approving solution designs and major technical decisions.
- Shape instance strategy, release management approach and upgrade readiness for a global user base.
- Ensure ServiceNow architecture aligns with:
- Enterprise Architecture principles
- Cloud and integration strategies
- Cyber security and compliance requirements
- Support platform scalability, performance and resilience as adoption grows.
- Collaborate with Systems Integrators and internal delivery teams to ensure consistent architectural quality.
- Provide senior-level technical guidance and escalation for complex platform decisions.
Stakeholder Engagement
- Work closely with Enterprise Architects to align ServiceNow with broader technology strategy.
- Partner with Security, Infrastructure and Integration teams to maintain platform integrity.
- Engage with senior IT and business stakeholders to translate enterprise needs into architectural outcomes.
- Influence global stakeholders while balancing regional requirements with enterprise consistency.
Skills & Experience
Essential
- Proven experience operating as a ServiceNow Platform or Technical Architect in a large organisation.
- Strong understanding of ServiceNow architectural concepts, including:
- Multi-module platform design
- CMDB and data governance
- Integrations and enterprise interfaces
- Experience working within complex, global environments.
- Ability to operate strategically while still retaining technical credibility.
- Strong decision-making and stakeholder influence skills.
Desirable
- Experience in automotive, manufacturing or engineering-led enterprises.
- Exposure to multiple ServiceNow product suites (e.g. ITSM, ITOM, HRSD, CSM, SecOps).
- Familiarity with enterprise architecture frameworks and governance models.
Why Join?
- Architect a globally scaled ServiceNow platform at enterprise level.
- High visibility and influence across technology and business leadership.
- Long-term strategic role rather than project-centric delivery.
- Join an organisation investing heavily in digital innovation and transformation.
ServiceNow Platform Architect in Edinburgh employer: Harvey Nash
Join a dynamic global banking organisation that prioritises innovation and employee development. With a collaborative work culture, comprehensive benefits, and ample opportunities for professional growth, this role as a SWIFT / Payments Project Manager offers a chance to make a significant impact in the financial sector while enjoying a supportive environment in a thriving location.
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We think this is how you could land ServiceNow Platform Architect in Edinburgh
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We think you need these skills to ace ServiceNow Platform Architect in Edinburgh
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Harvey Nash.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
