At a Glance
- Tasks: Help customers by resolving their issues over the phone with professionalism and empathy.
- Company: Join Harvey Nash, a dynamic company focused on customer satisfaction.
- Benefits: Earn £19 per hour, enjoy hybrid work, and receive comprehensive training.
- Other info: Great opportunity for career growth in a supportive team environment.
- Why this job: Make a real difference by solving customer problems on the first call.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 19 - 19 £ per hour.
Harvey Nash are now inviting candidates to apply for the role of Customer Contact Inbound Telephony Advisor, an initial 12 month contract role. Hybrid to Perth (2 days a week onsite) at £19 per hour - Umbrella set up. Urgent start required - clear availability is required for the first 6 weeks of the assignment. Training will be provided.
We're looking for a call centre representative who is committed to resolving customers' issues accurately and efficiently during the first interaction.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy.
- Diagnose issues and provide effective solutions on the first contact whenever possible.
- Use internal systems and knowledge bases to assist customers confidentially.
- Document interactions clearly and accurately.
What we are looking for:
- Experience in a call centre or customer service role.
- Strong communication and active listening skills.
- Strong problem-solving mindset with a focus on first call resolution.
- Ability to work independently and as part of a team.
- Tech-savvy and comfortable navigating multiple systems.
Please apply by submitting your up to date CV.
We think you need these skills to ace Customer Telephony Advisor
Communication Skills
Time Management
Adaptability
Problem-Solving Skills
Customer Service
Property Maintenance
Multi-Trade Skills
