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For Companies At a Glance
- Tasks: Lead customer onboarding and growth in a fast-paced B2B SaaS environment.
- Company: High-growth B2B SaaS company with a focus on customer success.
- Benefits: Competitive salary, hybrid work model, and significant career progression opportunities.
- Why this job: Join a dynamic team and shape customer success operations from the ground up.
- Qualifications: Experience in B2B SaaS customer success and strong relationship-building skills.
- Other info: Work directly with founders and enjoy autonomy in your role.
The predicted salary is between 54000 - 126000 ÂŁ per year.
This high‑growth B2B SaaS company is massively scaling year‑on‑year and needs a Customer Success Lead. You’ll own onboarding, customer growth, and the full post‑sale journey.
What You’ll Be Doing:
- Run end‑to‑end customer onboardings across data, configuration, and process
- Build scalable onboarding & CS processes from scratch
- Work closely with the CEO & CTO
- Lead and contribute to a small but growing CS team
- Handle renewals, upsells & long‑term relationship growth
What You Bring:
- Strong B2B SaaS customer success or onboarding experience
- High technical aptitude + comfortable with configuration‑heavy platforms
- Excellent with Excel and data organisation
- Relationship‑first, not hard‑sell
- Confidence handling negotiations and strategic upsell conversations
- Comfort in a fast‑paced, hyper‑growth environment
What’s in it for you?
- Join at the perfect time, just before the next growth phase
- Work directly with founders who deeply understand the space
- Massive runway for career progression
- Autonomy to build and shape CS operations from day one
- A product with strong demand and significant expansion potential
Customer Success Lead employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success. Think about your past experiences and how they relate to onboarding and upselling. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your technical skills! If you’re comfortable with configuration-heavy platforms, make sure to highlight that in conversations. We know how important it is to demonstrate your ability to handle data and processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Success Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Lead role. Highlight your B2B SaaS experience and any onboarding successes you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer success and how your skills align with our needs. Let us know why you're excited about joining StudySmarter and what you can bring to the table.
Showcase Your Technical Skills: Since this role involves configuration-heavy platforms, don’t forget to mention your technical aptitude. If you’ve worked with data and Excel, give us examples of how you’ve used these tools to drive customer success.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the attention you deserve. Plus, it’s super easy!
How to prepare for a job interview at Harvey Nash
✨Know Your Customer Success Stuff
Make sure you brush up on your B2B SaaS knowledge, especially around customer onboarding and success strategies. Be ready to discuss specific examples from your past experiences where you've successfully managed customer relationships or improved onboarding processes.
✨Show Off Your Technical Skills
Since the role involves configuration-heavy platforms, be prepared to demonstrate your technical aptitude. Bring examples of how you've used tools like Excel for data organisation or any other relevant software that showcases your ability to handle technical tasks.
✨Emphasise Relationship Building
This position is all about nurturing long-term relationships, so highlight your relationship-first approach. Share stories that illustrate how you've built trust with clients and successfully navigated upsell conversations without being pushy.
✨Be Ready for Fast-Paced Questions
Given the hyper-growth environment, expect questions that assess your adaptability and problem-solving skills. Prepare to discuss how you've thrived in fast-paced settings and how you can contribute to scaling customer success operations effectively.
