Location: London, UK (Field Based)
Duration: 12 Months
Job Description
This role is field based and customer agnostic as we may need to move resource to best meet the demands of our market. A member of the Sales and Account Management Team
Key Responsibilities
- Custodian of Customer satisfaction within assigned accounts
- Accountable for Customer retention, extension and growth within assigned accounts
- Drive Customer Digital Adoption.
- Deliver on the contractual demands of the contract.
- Leverages all of the resources to meet both the customer's and the company's strategic goals and drive future growth potential and ensure retention.
- Enables engagement with C-suite and senior management.
- Collaborate with the Sales teams with insights and customer knowledge sharing through Gold Sheet collaboration and use of Rexis.
- Active engagement with Cross functional teams.
- Active support for other accounts a business needs demand.
Customer Account Manager employer: Harvey Nash
Join a leading organisation that values continuous improvement and offers a collaborative work culture, where you will be part of a dedicated team enhancing a complex Dynamics 365 CE and Power Platform environment. With opportunities for professional growth and exposure to enterprise-scale solutions, this role is perfect for those looking to expand their consulting capabilities while working closely with experienced professionals in Birmingham and remotely. Enjoy the flexibility of remote work combined with the chance to make meaningful contributions to a large user base.
