At a Glance
- Tasks: Support the implementation of the Common Service Data Model and enhance service data quality.
- Company: Harvey Nash, a leader in tech recruitment with a focus on innovation.
- Benefits: Competitive daily rate, flexible working arrangements, and opportunities for professional growth.
- Other info: Initial 6-month contract with potential for extension and dynamic team environment.
- Why this job: Join a transformative project that directly impacts service management and operational success.
- Qualifications: Experience in CMDB, service data management, and strong analytical skills required.
Harvey Nash are now inviting candidates to apply for the role of CSDM Service Analyst.
- Initial 6 months contract
- Inside of IR35, £417 - £525 a day
Service Management Transformation Support the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB.
Key Responsibilities
- Service Data Quality & Remediation
- Data Health Reporting & Insights
- Stakeholder Engagement & Data Stewardship
- Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices.
- Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting.
- Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source.
- Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams.
- Hands‑on experience with ITSM tooling (e.g., ServiceNow CMDB and Service Portfolio) including reporting/dashboards, data imports, and lifecycle workflows.
- Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers.
- Experience producing data health MI (KPIs, quality scores, exception reporting) and turning insight into prioritised improvement actions.
- Methodical, detail-focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence.
CSDM Service Analyst employer: Harvey Nash
Harvey Nash is an exceptional employer that values innovation and collaboration, making it an ideal place for a CSDM Service Analyst to thrive. With a strong focus on employee growth and development, we offer a dynamic work culture that encourages continuous learning and engagement with diverse teams. Our commitment to service management transformation not only enhances your professional skills but also contributes to meaningful projects that drive real change in the industry.
