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For Companies At a Glance
- Tasks: Provide 1st level support and handle incidents in a fast-paced environment.
- Company: Join a dynamic managed services company with a focus on training.
- Benefits: Excellent training, career development, and a supportive team culture.
- Why this job: Kickstart your IT career while delivering top-notch customer service.
- Qualifications: 12 months experience in an MSP service desk and strong tech knowledge.
- Other info: Opportunity to work with Microsoft 365, networking, and security tools.
The predicted salary is between 30000 - 42000 £ per year.
I’m looking for a 1st Level Service Desk Engineer to join a fast-paced managed services environment. This business offers excellent training and development opportunities.
What you’ll be doing:
- Providing 1st level support for end users
- Handling incidents, service requests, and escalations via phone and ticketing systems
- Delivering excellent customer service with clear, non-technical communication
- Supporting Microsoft 365, Windows Server, networking, virtualisation, and security tools
- Documenting processes and sharing knowledge across the team
What we’re looking for:
- Minimum 12 months’ experience in an MSP service desk environment (essential)
- Strong knowledge of Windows 10/11, Windows Server, AD, DNS, DHCP
- Solid understanding of networking, firewalls, Wi-Fi, VLANs, and VPNs
- Experience with PSA/RMM tools
- Positive, proactive mindset with strong attention to detail
Service Desk Analyst in Coventry employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Coventry
✨Tip Number 1
Get your networking knowledge up to scratch! Brush up on your understanding of firewalls, VLANs, and VPNs. This will not only help you in interviews but also show that you're serious about the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be providing 1st level support, being able to communicate clearly and effectively is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Familiarise yourself with Microsoft 365 and Windows Server. These are crucial for the role, so dive into some online tutorials or courses. The more you know, the better you'll perform in interviews!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining our fast-paced environment.
We think you need these skills to ace Service Desk Analyst in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a managed services environment. We want to see how your skills match up with the requirements, so don’t be shy about showcasing your knowledge of Windows 10/11 and networking!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your proactive mindset will benefit our team. Keep it clear and engaging!
Showcase Your Technical Skills: When filling out your application, make sure to mention any specific tools or technologies you’ve worked with, like PSA/RMM tools. We love seeing candidates who are familiar with the tech we use every day!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Harvey Nash
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Windows Server, and networking basics. Be ready to discuss how you've handled incidents in the past and demonstrate your understanding of tools like AD, DNS, and DHCP.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples where you've successfully communicated with users. Practice explaining technical concepts in simple terms, as this will be key during your interview.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s services and culture. Understanding their approach to managed services will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think through common service desk issues and how you would resolve them, highlighting your proactive mindset and attention to detail.
