At a Glance
- Tasks: Investigate and troubleshoot complex technical issues in a fast-paced environment.
- Company: Join a dynamic Product & Technical Support team in London.
- Benefits: Hybrid work model, competitive pay, and a chance to grow your skills.
- Other info: 12-month contract with excellent career development opportunities.
- Why this job: Make an impact by supporting advertisers and collaborating with top teams.
- Qualifications: 2+ years in Digital Advertising or AdTech, strong troubleshooting skills required.
The predicted salary is between 36000 - 44000 £ per year.
We’re looking for a Triage Specialist II to join a fast-paced Product & Technical Support team, working on complex issues across Ads, Commerce and Creator products.
What you’ll be doing:
- Investigate and troubleshoot complex technical/product issues
- Work with APIs, logs and data to identify and resolve issues
- Support advertisers and act as a technical point of contact
- Translate technical concepts clearly for non-technical stakeholders
- Partner with Engineering, Product and Sales teams
- Identify trends and create scalable SOPs/documentation
- Adapt quickly to new products, features and changing workflows
What we’re looking for:
- 2+ years in Digital Advertising, AdTech and/or Technology
- Strong technical troubleshooting and investigation skills
- Experience working with APIs and log interpretation
- Customer/client-facing experience
- Strong communication skills with the ability to explain technical issues simply
- Comfortable working in a fast-changing environment
- Bachelor’s degree in Computer Science, Engineering, Marketing or a related field
Location: London – hybrid, 2–3 days onsite
Contract: 12 months
Start: ASAP
Working hours: 40 hours/week
If you have experience across AdTech/Digital Advertising, technical troubleshooting, and customer-facing support, I’d love to hear from you.
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