At a Glance
- Tasks: Bridge sales and engineering to ensure successful product launches for clients.
- Company: Join a fast-growing B2B software company in Camden, London.
- Benefits: Competitive salary, hybrid work, share options, and 25 days holiday.
- Other info: Enjoy team trips every 6 months if revenue targets are met.
- Why this job: Make a real impact by shaping customer implementation as the company scales.
- Qualifications: 3+ years in a customer-facing role with strong communication skills.
The predicted salary is between 45000 - 65000 € per year.
Location: Camden, London (Hybrid – 3 days per week in‑office)
Salary: £45,000–£65,000 (DOE)
Type: Full‑time
Harvey Nash is working with a growing B2B software company to find a Product Implementation Associate to join their team in London. You will be bridging the gap between sales and engineering. Our client builds a modern platform that helps global organisations manage complex product, supplier, and regulatory data. Operating in highly regulated, fast‑moving environments, they are scaling quickly and investing heavily in their customer implementation and success function.
The Role
As a Product Implementation Associate, you’ll work closely with customers, Sales, Product, and Engineering to take clients from signed contract through to a successful platform launch—and beyond. You’ll own onboarding and implementation, act as a trusted customer partner, and help shape scalable processes as the company grows.
Key Responsibilities
- Support pre‑sales discovery and solution design alongside Sales
- Lead customer onboarding and implementation from contract to go‑live
- Configure the platform to meet customer needs and guide data migration
- Deliver training and support early adoption
- Act as primary point of contact for assigned customers
- Identify opportunities for retention, upsell, and expansion
- Feed customer insights back into Product and Engineering
What We’re Looking For
- Experience in Implementation, Customer Success, Solutions, or similar roles ~3+ years in a customer‑facing role within a software environment
- Strong communication, organisation, and problem‑solving skills
- Comfortable working in a fast‑paced, scaling business
- Desirable: Experience with configurable or workflow‑based software
- Exposure to regulated industries
Why Join?
- £45,000–£65,000 salary, depending on experience
- Hybrid working: 3 days per week in the Camden office
- High ownership and visible impact
- Opportunity to shape customer implementation as the company scales
- All employees receive share options after passing probation, so you share in the company’s success
- If revenue targets are hit every 6 months, the whole company goes on a trip (previously Lisbon and Bansko)
- Office-based in Camden on Monday, Tuesday and Thursday, with remote working on Wednesday and Friday.
- Core hours are 9am–6pm, with flexibility on start and finish times where needed.
- 25 days holiday plus UK bank holidays.
Product Implementation Associate in City of London employer: Harvey Nash
Join a dynamic B2B software company in Camden, London, where you will play a pivotal role as a Product Implementation Associate. With a strong focus on employee growth and a culture that values high ownership and visible impact, you will have the opportunity to shape customer implementation processes while enjoying hybrid working arrangements and generous benefits, including share options and ample holiday. This is an excellent employer for those seeking meaningful work in a fast-paced, innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Implementation Associate in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product implementation. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples from your past experiences where you tackled challenges head-on. This will demonstrate your ability to thrive in a fast-paced environment like the one we're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team and being part of our exciting journey.
We think you need these skills to ace Product Implementation Associate in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Product Implementation Associate. Highlight your experience in customer-facing roles and any relevant skills that match what we're looking for, like communication and problem-solving.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with software implementation or customer success.
Showcase Relevant Experience:When filling out your application, be specific about your past experiences. If you've worked in fast-paced environments or have experience with configurable software, let us know! We want to see how you can bridge the gap between sales and engineering.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harvey Nash
✨Know the Product Inside Out
Before your interview, make sure you understand the company's platform and how it helps clients manage their data. Familiarise yourself with the features and benefits, as well as any recent updates or case studies. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Success Skills
Prepare examples from your past experience that highlight your ability to support customers through onboarding and implementation. Think about specific challenges you faced and how you overcame them, especially in a fast-paced environment. This will demonstrate your problem-solving skills and adaptability.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company’s future. Inquire about their approach to customer retention and upselling, or how they gather customer insights for product development. This shows you're engaged and thinking about the bigger picture.
✨Emphasise Team Collaboration
As a Product Implementation Associate, you'll be working closely with various teams. Highlight your experience in cross-functional collaboration and how you've successfully partnered with sales, engineering, or product teams in the past. This will illustrate your ability to bridge gaps and drive successful outcomes.
