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- Tasks: Lead and manage high-severity incidents in a secure environment, ensuring swift resolutions.
- Company: Join a mission-critical programme in a dynamic and secure operational setting.
- Benefits: Competitive daily rate, flexible working, and the chance to work on impactful projects.
- Why this job: Be at the forefront of incident management and make a real difference in critical situations.
- Qualifications: Active DV clearance and experience in managing incidents in complex environments required.
- Other info: Opportunity for professional growth and development in a supportive team.
The predicted salary is between 43200 - 72000 £ per year.
We are recruiting three DV Cleared Incident Managers to support a high-profile, mission-critical programme based in London. This role sits at the heart of a secure operational environment and requires confident leadership, calm decision-making, and the ability to drive complex incidents through to swift and effective resolution while minimising business impact.
Key Responsibilities
- Lead, coordinate, and own the response to major and high-severity incidents within a secure, critical environment.
- Chair and manage major incident (MI) bridge calls, ensuring clear direction, pace, and accountability.
- Act as the central point of coordination between technical teams, suppliers, partners, and senior stakeholders.
- Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review.
- Maintain oversight of 24/7 operational coverage, including shift rotas where applicable.
- Identify trends and recurring issues, contributing to problem management and service improvement initiatives.
- Support crisis situations, ensuring alignment with business continuity and resilience plans.
Essential Skills & Experience
- Active DV clearance (mandatory).
- Proven experience managing incidents in complex, secure, and/or mission-critical environments.
- Strong background in ITSM leadership, including incident and problem management.
- Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents.
- Excellent stakeholder management and communication skills, including engagement at senior levels.
- Strong analytical and problem-solving capability, with a structured and decisive approach.
- Experience leading, mentoring, and developing operational teams.
- ITIL 4 Managing Professional certification (or equivalent experience).
Desirable Experience
- Experience in crisis management and business continuity.
- Background working within a large, complex, and global organisation.
Interested?! Please send your up-to-date CV to Olivia Yafai at Harvey Nash for review.
Incident Manager in City of London employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common incident management scenarios. Think about how you would handle high-severity incidents and be ready to share your thought process. We want to see your calm decision-making skills in action!
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in leading teams through crises and managing multiple incidents. We love to hear about how you've driven incidents to resolution while keeping everyone informed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our mission-critical programmes.
We think you need these skills to ace Incident Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Manager role. Highlight your experience in managing incidents, especially in secure environments, and showcase your leadership skills. We want to see how you’ve handled high-pressure situations before!
Show Off Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that align with the job description. We love seeing how you’ve successfully led teams and resolved complex incidents.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point without fluff.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harvey Nash
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management knowledge, especially in complex and secure environments. Be ready to discuss specific incidents you've managed, focusing on your decision-making process and how you minimised business impact.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, particularly in high-pressure situations. Think about times when you led a major incident response and how you coordinated teams effectively to drive resolution.
✨Communicate Clearly and Confidently
Since this role involves engaging with senior stakeholders, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your analytical and problem-solving skills.
✨Demonstrate Your ITIL Knowledge
Familiarise yourself with ITIL 4 principles, especially around incident and problem management. Be prepared to discuss how you've applied these frameworks in past roles and how they can benefit the organisation you're interviewing with.
