At a Glance
- Tasks: Provide first line support and develop MIS reports using Microsoft Access, SQL Server, and Power BI.
- Company: Harvey Nash, a leading tech recruitment firm with a dynamic work culture.
- Benefits: Competitive hourly rate, hybrid working, and full-time hours.
- Other info: Great opportunity for career growth and learning in a supportive team.
- Why this job: Join a fast-paced environment and enhance your technical skills while making a real impact.
- Qualifications: Experience in technical support and report development is a plus.
Harvey Nash is now inviting candidates to apply for the 6 month contract role of Technical Support Analyst. Hybrid - 2 days a week in Cardiff. £20 - £21.46 an hour (7.4 hour day). Umbrella only. Monday - Friday, full time.
Your main responsibility will be to provide first line support for an area of our clients' business systems. You'll be responsible for managing requests received via the Support mailbox, from the first point of contact until resolution.
A significant part of this support role will include the development of MIS reports using tools such as Microsoft Access, SQL Server and Power BI.
Your key accountabilities will include:
- Design and development of ad hoc MIS reports from a variety of systems
- Responsible for the design, development and validation of ad hoc MIS reports
- Building short term tactical solutions using Excel, Access, Power BI and SQL Server
- Manage the Support mailbox
- Coordinate 2nd and 3rd line queries with relevant engineers
- Responding to a high demand of support requests
Please submit your CV for consideration.
Technical Analyst in Cardiff employer: Harvey Nash
Harvey Nash is an excellent employer, offering a dynamic work environment in Cardiff that fosters professional growth and development. With a strong emphasis on employee well-being, we provide competitive hourly rates and the flexibility of a hybrid working model, allowing you to balance your personal and professional life effectively. Join us to be part of a supportive team where your contributions are valued, and you can enhance your skills in technical support and reporting tools.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Technical Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially with tools like SQL Server and Power BI. Practice common interview questions and think about how you can showcase your problem-solving abilities.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Check out our website for roles that match your skills and interests. Tailor your approach to each company to show them why you’re the perfect fit.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Analyst in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Technical Analyst role. We want to see how your background aligns with the responsibilities mentioned in the job description.
Showcase Your Technical Skills:Since this role involves tools like Microsoft Access, SQL Server, and Power BI, be sure to include any specific projects or experiences where you've used these technologies. We love seeing practical examples!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Harvey Nash
✨Know Your Tech Tools
Familiarise yourself with Microsoft Access, SQL Server, and Power BI before the interview. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical prowess and readiness for the job.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed support requests or resolved technical issues in the past. Highlight your approach to troubleshooting and how you ensure customer satisfaction, as this role requires a strong focus on first-line support.
✨Understand the Business Context
Research Harvey Nash and their clients to understand the business systems you'll be supporting. This knowledge will help you tailor your answers and demonstrate that you're not just technically skilled but also understand the bigger picture.
✨Practice Your Communication Skills
Since you'll be managing a support mailbox and coordinating with engineers, practice explaining technical concepts in simple terms. Clear communication is key in support roles, so be prepared to showcase your ability to convey information effectively.
