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- Tasks: Lead the deployment of D365 CE modules and enhance customer experience with advanced solutions.
- Company: Join a forward-thinking technology consultancy in Burton upon Trent.
- Benefits: Competitive salary up to £60,000 and opportunities for professional growth.
- Why this job: Make a real impact by improving customer service through innovative communication tools.
- Qualifications: Experience in Customer Service Workspace and Contact Centre solutions required.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A technology consultancy is seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant in Burton upon Trent, UK. The ideal candidate will have a strong background in Customer Service Workspace and Contact Centre solutions, and be skilled in implementing communication tools like Azure Communication Services and Teams Telephony.
You will lead deployment of D365 CE modules and enhance customer experience through advanced solutions. Salary is up to £60,000 per annum.
D365 CE Functional Consultant: Omnichannel & Telephony in Burton upon Trent employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Functional Consultant: Omnichannel & Telephony in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech consultancy world, especially those who work with D365 CE. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with Customer Service Workspace and Contact Centre solutions. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to D365 CE and telephony solutions. Role-playing with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that dream role as a D365 CE Functional Consultant.
We think you need these skills to ace D365 CE Functional Consultant: Omnichannel & Telephony in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 CE and any relevant projects you've worked on. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise in Customer Service Workspace and Contact Centre solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing candidates who can articulate their passion for enhancing customer experiences through advanced solutions like Azure Communication Services and Teams Telephony.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your impact. Whether it's improving customer satisfaction scores or successfully deploying D365 CE modules, we want to know how you’ve made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harvey Nash
✨Know Your D365 CE Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement, especially the Customer Service Workspace and Contact Centre solutions. Be ready to discuss specific projects where you've implemented these tools, as this will show your hands-on experience.
✨Showcase Your Communication Skills
Since the role involves implementing communication tools like Azure Communication Services and Teams Telephony, prepare to demonstrate your understanding of these technologies. Think of examples where you've improved customer communication or resolved issues using these tools.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Practice articulating how you would enhance customer experience through advanced solutions, as this is a key part of the role.
✨Research the Company Culture
Take some time to understand the consultancy's values and culture. This will help you tailor your responses to align with their expectations and show that you're not just a fit for the role, but also for the team.
