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- Tasks: Lead the design and deployment of Dynamics 365 CE modules to enhance customer service.
- Company: Join a forward-thinking company focused on innovative customer engagement solutions.
- Benefits: Competitive salary up to £60,000, flexible working options, and professional growth opportunities.
- Why this job: Make a real impact by improving customer experiences with cutting-edge technology.
- Qualifications: Experience in Dynamics 365 CE and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for career advancement.
The predicted salary is between 43200 - 72000 £ per year.
Dynamics 365 Customer Engagement (CE) Functional Consultant skilled in Customer Service Workspace, Contact Centre solutions, Live Chat, Voice, Azure Communication Services, and Teams Telephony implementation. Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features.
Key skills and responsibilities:
- Experienced D365 CE Functional Consultant, specialising in Customer Service
- Strong expertise in Customer Service Workspace, Omnichannel, and Contact Centre solutions
- Skilled in implementing Email, Live Chat, Voice, and ACS within D365 CE Omnichannel
- Proven integration of Teams Telephony with Dynamics 365
- Knowledgeable about contact centre tech and telephony systems
- Solid grasp of Power Platform, including Power Apps and Power Automate
- Excellent stakeholder management and communication abilities
- Capable of producing clear documentation and functional designs
- Good understanding of ALM and DevOps best practices
D365 CE Functional Consultant - CSW in Burton upon Trent employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Functional Consultant - CSW in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 community. Attend meetups or webinars related to D365 CE and engage with others. You never know who might have a lead on that perfect role!
✨Tip Number 2
Showcase your skills! Create a portfolio or a case study of your past projects involving Customer Service Workspace and Omnichannel solutions. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common D365 CE scenarios. Be ready to discuss how you've enhanced customer experiences and integrated communication tools in previous roles. Practice makes perfect!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for skilled D365 CE Functional Consultants like you. Don’t miss out on your chance to shine – get your CV in and let’s make it happen!
We think you need these skills to ace D365 CE Functional Consultant - CSW in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 CE and Customer Service Workspace. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Showcase Your Skills: When writing your application, emphasise your expertise in Omnichannel solutions and integration with Teams Telephony. We love seeing candidates who can clearly demonstrate their technical know-how and problem-solving abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your documentation skills shine through by using clear language and structured formatting.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Harvey Nash
✨Know Your D365 CE Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement, especially the Customer Service Workspace and Omnichannel features. Be ready to discuss specific projects you've worked on and how you enhanced customer experiences using these tools.
✨Showcase Your Communication Skills
As a Functional Consultant, strong communication is key. Prepare examples of how you've effectively managed stakeholders and communicated complex ideas clearly. This will demonstrate your ability to lead functional design discussions.
✨Prepare for Technical Questions
Expect questions about integrating Teams Telephony and other communication tools within D365 CE. Brush up on your technical knowledge and be ready to explain your approach to implementing these solutions in past projects.
✨Bring Documentation Samples
Having clear documentation is crucial in this role. Bring samples of functional designs or project documentation you've created. This not only shows your organisational skills but also gives the interviewer insight into your work process.
