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- Tasks: Lead service operations and ensure high-quality IT service delivery across the Midlands.
- Company: Fast-growing managed services provider focused on service excellence.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape team culture.
- Other info: Dynamic role with opportunities for professional growth and team integration.
- Why this job: Make a real impact by driving service improvement and developing future leaders.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
Location: West Midlands (5 days a week onsite)
Must have MSP experience.
My client is looking for a Service Delivery Manager to lead service operations across the Midlands region within a fast-growing managed services environment. This is a senior leadership role focused on service excellence, team development, and customer experience. You’ll ensure consistent, high-quality IT service delivery while helping integrate multiple teams into a single, unified operating model.
Rather than hands-on technical delivery, this role is about ownership, leadership, continuous improvement, and building a high-performing service culture. You’ll oversee service desk, incident, major incident, problem management, and monitoring functions, ensuring customers receive proactive, reliable, and value-driven support.
A key part of the role is aligning teams from recent acquisitions, embedding consistent ways of working, and identifying and developing future leaders within the business.
- Service Delivery & Operations
- Own service delivery performance across the Midlands region
- Ensure SLAs are consistently met or exceeded
- Lead major incident and escalation management with clear communication
- Drive root cause analysis and service improvement initiatives
- Track KPIs and service performance metrics
- Standardise tools, processes, and operational best practice across teams
- Client Engagement & Strategy
- Act as senior operational contact for key clients
- Lead service reviews and ensure clear actions and outcomes
- Support technology roadmaps and long-term planning discussions
Technical Service Delivery Manager in Birmingham employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Delivery Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups or tech events in the West Midlands. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in leading teams and driving service excellence. Share specific examples of how you've improved service delivery in past roles.
✨Tip Number 3
Prepare for interviews by researching the company’s recent acquisitions and their impact on service delivery. This shows you're not just interested in the role but also invested in the company's growth and future.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that Service Delivery Manager role. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Technical Service Delivery Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Technical Service Delivery Manager. Highlight your MSP experience and any leadership roles you've held. We want to see how your skills align with our focus on service excellence and team development.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service delivery and how you can contribute to building a high-performing service culture at StudySmarter. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, don’t just list your responsibilities. Instead, showcase your achievements in previous roles, especially those related to service improvement and client engagement. We love to see quantifiable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Harvey Nash
✨Know Your MSP Inside Out
Make sure you understand the ins and outs of Managed Service Providers (MSPs). Brush up on your knowledge about service delivery models, SLAs, and how to drive service excellence. This will show that you're not just familiar with the role but also passionate about it.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership experience, especially in integrating teams and developing future leaders. Think about times when you've successfully led a team through challenges or improved service delivery. This is crucial for a senior role like this one.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to incident management or client engagement. Practice articulating your thought process and decision-making skills. This will help you demonstrate your ability to handle real-world challenges effectively.
✨Showcase Your Continuous Improvement Mindset
Highlight your experience with root cause analysis and service improvement initiatives. Be prepared to discuss specific metrics you've tracked and how you've used them to enhance service delivery. This will align perfectly with the expectations of the role.