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- Tasks: Design and implement innovative Amazon Connect solutions for diverse clients.
- Company: Dynamic tech company leading in cloud solutions with a collaborative culture.
- Benefits: Competitive salary, cash bonus, hybrid work model, and professional development opportunities.
- Other info: Exciting career growth in a fast-paced environment with mentoring opportunities.
- Why this job: Join a hands-on role to shape the future of contact centre technology.
- Qualifications: Experience with Amazon Connect, AWS services, and programming languages like Python or JavaScript.
The predicted salary is between 65000 - 67000 £ per year.
We are seeking an experienced Amazon Connect Solutions Architect to lead the design, implementation, and optimisation of Amazon Connect contact centre solutions for a wide range of clients. This is a hands-on technical leadership role for someone with deep AWS expertise, strong contact centre knowledge, and the ability to translate complex business requirements into scalable, secure solutions. You will work across multiple AWS services, integrate third-party platforms, and provide architectural direction throughout delivery. This is a hybrid role based in Birmingham 3 days per week. The salary on offer is £65,000 - £67,000 plus cash bonus.
What You’ll Be Doing
- Design robust, scalable Amazon Connect architectures including call flows, IVR, chatbots, and integrations with AWS services and third-party systems.
- Lead end-to-end delivery of Amazon Connect projects, ensuring alignment with client requirements, timelines, and budgets.
- Continuously review and enhance Amazon Connect configurations to improve performance, efficiency, and customer experience.
- Work closely with business stakeholders, project managers, and development teams to gather requirements and deliver tailored solutions.
- Provide hands-on technical leadership and mentoring to junior architects and developers.
- Produce clear architecture designs, implementation documentation, and operational runbooks.
- Deliver training sessions for internal teams and clients to support successful adoption.
- Ensure all solutions meet relevant security standards, regulatory requirements, and organisational policies.
What We’re Looking For
- Proven experience designing and deploying Amazon Connect contact centre solutions.
- Strong background in cloud architecture with hands-on AWS experience.
- Expertise in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation.
- In-depth knowledge of telephony, VoIP, IVR, and contact centre technologies.
- Experience with programming languages such as Python, JavaScript, or Node.js.
- Familiarity with CRM platforms (e.g. Salesforce, Zendesk) and system integration best practices.
- AWS Certified Solutions Architect (Associate or Professional); Amazon Connect certifications are an advantage.
Interested? Please share your CV with Claire Ingram at Harvey Nash.
Solutions Architect - Amazon Connect in Birmingham employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect - Amazon Connect in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect or AWS. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous Amazon Connect projects. This will give potential employers a clear view of what you can bring to the table and how you tackle complex solutions.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to AWS and contact centre solutions. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Solutions Architect - Amazon Connect in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Amazon Connect and AWS services. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Solutions Architect role. Share specific examples of your past work that align with what we’re looking for.
Showcase Your Technical Skills: Since this role is hands-on, make sure to detail your technical expertise in AWS and contact centre technologies. We love seeing candidates who can translate complex requirements into practical solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harvey Nash
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around services like Lambda, S3, and DynamoDB. Be ready to discuss how you've used these in past projects, as well as any challenges you faced and how you overcame them.
✨Showcase Your Contact Centre Expertise
Prepare to talk about your experience with Amazon Connect and other contact centre technologies. Think of specific examples where you designed or optimised solutions, and be ready to explain the impact of your work on customer experience.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that test your ability to translate complex business requirements into scalable solutions. Practice articulating your thought process and decision-making when faced with technical challenges.
✨Engage with Stakeholders
Highlight your experience working with various stakeholders, from project managers to clients. Prepare to discuss how you gather requirements and ensure alignment throughout the project lifecycle, showcasing your communication skills.