MUST HAVE: Previous GDS (Government Digital Service) experience is essential. Applications without GDS experience cannot be considered.
Location: Birmingham, Leeds, Manchester or London (Hybrid - 2 days a week)
We're working with an organisation that delivers impactful digital transformation programmes across the public and private sectors. They are looking to hire a Senior Service Designer to help shape, improve and transform services that meet both user and business needs.
This role is ideal for an experienced Service Designer who enjoys solving complex organisational challenges, shaping service strategy and collaborating with multidisciplinary teams to deliver meaningful outcomes.
The Role
As a Senior Service Designer, you'll be a trusted advisor to clients and stakeholders, leading service design activities across a range of transformation programmes. You'll take a holistic view of services, helping organisations understand their current landscape and designing improved experiences that work for users and the business alike.
You'll work closely with product, delivery, research, design and engineering teams to create effective, user-centred services and support successful transformation initiatives.
Key Responsibilities
- Lead strategic planning and service design activities to ensure services meet user and business needs.
- Design and improve end-to-end services using service design principles and methodologies.
- Produce and communicate artefacts such as service blueprints, service maps and value propositions.
- Facilitate workshops and stakeholder sessions to build consensus and drive decision-making.
- Translate complex challenges into clear, actionable service improvements.
- Act as the voice of the user throughout the design process.
- Develop concepts, proposals and approaches for new and existing services.
- Build strong relationships with senior stakeholders and provide expert service design guidance.
- Support multidisciplinary teams to deliver outcomes in Agile environments.
- Contribute to service design best practice and mentoring within the wider team.
About You
You will have:
- Proven GDS (Government Digital Service) experience.
- Significant experience designing and improving end-to-end services.
- Strong stakeholder management skills, including influencing senior leaders.
- Experience working closely with Service Owners, Product Owners and multidisciplinary delivery teams.
- Advanced knowledge of service design principles and user-centred design.
- Strong workshop facilitation and visual communication skills.
- The ability to simplify complex information and processes.
- Experience working within Agile delivery environments.
- A pragmatic and collaborative approach to problem solving.
- The ability to build trust, influence outcomes and create alignment across teams.
- Public sector experience.
- Experience leading service design activities on large-scale transformation programmes.
- Experience working within multidisciplinary digital delivery teams.
- Contributory pension scheme
- 25 days annual leave plus bank holidays
- Private healthcare options
- Life assurance and critical illness cover
- Flexible benefits package
- Wellbeing support and contributions
- Cycle to Work scheme
- Electric vehicle scheme
- Season ticket loans
- Ongoing learning and career development opportunities
This is an excellent opportunity for a Senior Service Designer with GDS experience who is passionate about user-centred design and enjoys helping organisations create services that deliver meaningful outcomes for users and stakeholders alike.
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