At a Glance
- Tasks: Design and implement innovative Amazon Connect solutions for diverse clients.
- Company: Dynamic tech firm based in Birmingham with a focus on AWS solutions.
- Benefits: Competitive salary, cash bonus, hybrid work model, and professional growth opportunities.
- Other info: Join a collaborative team and mentor the next generation of tech talent.
- Why this job: Lead exciting projects and make a real difference in contact centre technology.
- Qualifications: Experience with Amazon Connect and strong AWS cloud architecture skills.
The predicted salary is between 65000 - 67000 £ per year.
We are seeking an experienced Amazon Connect Solutions Architect to lead the design, implementation, and optimisation of Amazon Connect contact centre solutions for a wide range of clients. This is a hands‑on technical leadership role for someone with deep AWS expertise, strong contact centre knowledge, and the ability to translate complex business requirements into scalable, secure solutions. You will work across multiple AWS services, integrate third‑party platforms, and provide architectural direction throughout delivery. This is a hybrid role based in Birmingham 3 days per week.
What You’ll Be Doing:
- Design robust, scalable Amazon Connect architectures including call flows, IVR, chatbots, and integrations with AWS services and third‑party systems.
- Lead end‑to‑end delivery of Amazon Connect projects, ensuring alignment with client requirements, timelines, and budgets.
- Continuously review and enhance Amazon Connect configurations to improve performance, efficiency, and customer experience.
- Work closely with business stakeholders, project managers, and development teams to gather requirements and deliver tailored solutions.
- Provide hands‑on technical leadership and mentoring to junior architects and developers.
- Produce clear architecture designs, implementation documentation, and operational runbooks.
- Deliver training sessions for internal teams and clients to support successful adoption.
- Ensure all solutions meet relevant security standards, regulatory requirements, and organisational policies.
What We’re Looking For:
- Proven experience designing and deploying Amazon Connect contact centre solutions.
- Strong background in cloud architecture with hands‑on AWS experience.
- Expertise in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation.
- In‑depth knowledge of telephony, VoIP, IVR, and contact centre technologies.
- Familiarity with CRM platforms (e.g. Salesforce, Zendesk) and system integration best practices.
- AWS Certified Solutions Architect (Associate or Professional); Amazon Connect certifications are an advantage.
Senior Amazon Connect Specialist in Birmingham employer: Harvey Nash
Join a forward-thinking company that values innovation and technical excellence, offering a dynamic work environment in Birmingham. As a Senior Amazon Connect Specialist, you will benefit from a collaborative culture that prioritises employee growth through mentorship and training opportunities, alongside a competitive salary and bonus structure. Embrace the chance to lead impactful projects while working with cutting-edge technology in a hybrid setting that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Amazon Connect Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect or AWS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous Amazon Connect projects and any relevant AWS solutions you've designed. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Amazon Connect and AWS services. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Amazon Connect Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Amazon Connect and AWS services. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in designing and deploying contact centre solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing candidates who can translate complex business needs into effective solutions, so share examples of how you've done this in the past.
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with AWS services like Lambda, S3, and DynamoDB. We’re looking for someone who can lead technical projects, so highlight any relevant certifications or training that demonstrate your expertise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Harvey Nash
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around services like Lambda, S3, and DynamoDB. Be ready to discuss how you've used these in past projects, as well as any challenges you faced and how you overcame them.
✨Showcase Your Contact Centre Expertise
Prepare to talk about your experience with Amazon Connect and other contact centre technologies. Think of specific examples where you designed or optimised call flows or IVR systems, and be ready to explain the impact of your work on customer experience.
✨Demonstrate Leadership Skills
Since this role involves mentoring junior team members, come prepared with examples of how you've led teams or projects in the past. Highlight your ability to communicate complex ideas clearly and how you've supported others in their development.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to Amazon Connect solutions, their client base, and how they measure success. This shows your genuine interest and helps you assess if it's the right fit for you.
