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- Tasks: Provide 2nd line support for SAP applications and ensure system stability.
- Company: Join a dynamic team in a hybrid working environment in Birmingham.
- Benefits: Competitive salary up to £45,000 and opportunities for professional growth.
- Why this job: Make a real impact by resolving issues and improving SAP systems.
- Qualifications: Experience in SAP support and strong problem-solving skills required.
- Other info: Collaborate with diverse teams and enhance your ITSM knowledge.
The predicted salary is between 36000 - 54000 £ per year.
Hybrid working – 1 day per week on site required in Birmingham
Salary – Up to £45,000 per annum
SAP Support Analyst required to provide 2nd line support across SAP applications. This position is focused around operational support, incident resolution and service excellence, ensuring SAP systems and connected applications remain stable, integrated and responsive to business requirements.
Key skills and responsibilities:
- Deliver 1st and 2nd line SAP support, managing incidents and service requests within SLA.
- Diagnose functional and technical issues across SAP HR, Payroll, FI, MM, SD and integrated third‑party systems.
- Assist the Team Lead in providing a high‑quality support service with timely resolutions and clear user communication.
- Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution.
- Conduct root cause analysis and recommend preventative measures to reduce repeat issues.
- Support business readiness for system changes, upgrades and operational improvements.
- Maintain accurate end‑user documentation and support materials.
- Collaborate with stakeholders, vendors and IT teams to ensure system stability and continuous improvement.
- Experience supporting SAP integrations and third‑party applications.
- Strong understanding of ITSM processes, including incident, problem and request management within SLAs.
- Proven ability to perform root cause analysis and implement preventative actions.
- Confident supporting system changes, enhancements, upgrades and business readiness activities.
Interested? Please submit your updated CV to Emma Siwicki at Harvey Nash for immediate consideration.
SAP Support Analyst in Birmingham employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Support Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world, whether it's on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by brushing up on your SAP knowledge and incident management skills. We recommend practising common interview questions related to SAP support and service excellence. The more confident you are, the better you'll perform!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples of how you've diagnosed and resolved issues in the past. We want to see how you think on your feet and tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace SAP Support Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP applications and support. We want to see how your skills align with the job description, so don’t be shy about showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: Since this role involves diagnosing issues and providing solutions, include examples of how you've tackled similar challenges in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Harvey Nash
✨Know Your SAP Inside Out
Make sure you brush up on your knowledge of SAP applications, especially HR, Payroll, FI, MM, and SD. Be ready to discuss specific incidents you've resolved in the past and how you approached them. This will show your technical prowess and problem-solving skills.
✨Demonstrate Your Communication Skills
Since clear user communication is key in this role, prepare examples of how you've effectively communicated with users or stakeholders in previous positions. Think about times when you had to explain complex issues in a simple way – this will highlight your ability to engage with non-technical users.
✨Show Your Team Spirit
Collaboration is crucial for this position, so be ready to talk about your experience working with teams. Share examples of how you've triaged service requests or worked with IT resources to ensure effective resolution. This will demonstrate that you're a team player who values collective success.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your ability to handle incidents and service requests within SLAs. Think through potential situations you might face in the role and how you would approach them. This will help you showcase your analytical skills and readiness for the job.
