At a Glance
- Tasks: Lead the delivery of Managed Services and ensure service excellence for diverse clients.
- Company: Join a leading Microsoft Digital Transformation Partner with a focus on innovation.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving operational maturity and client success.
- Why this job: Make a real impact in digital transformation while developing your leadership skills.
- Qualifications: Experience in Managed Services and strong understanding of Microsoft technologies required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Managed Service Delivery Lead to join a leading Microsoft Digital Transformation Partner, responsible for overseeing the successful delivery of Managed Services across a diverse portfolio of clients. This is a strategic leadership role focused on ensuring service excellence, maintaining SLA performance, managing major incidents and escalations, and driving continuous improvement across the service function.
You will act as a key client stakeholder, leading service reviews, overseeing the transition of Microsoft technology solutions from project delivery into BAU support, and ensuring operational readiness across all managed services. The role also includes ownership of service financials, resource planning, forecasting, and the leadership and development of Managed Service Team Leads.
The ideal candidate will have a strong background in Managed Services, preferably within a Microsoft Partner environment, with a solid understanding of Power Platform, Microsoft Dataverse, governance, enterprise architecture, application lifecycle management, business application support, Azure, SharePoint, and integrations. Strong leadership, client relationship management, operational oversight, and commercial awareness are essential.
This is an excellent opportunity to play a key role within a growing Microsoft consultancy, helping organisations maximise the value of their digital transformation investments while driving service excellence and operational maturity across a high-performing Managed Services function.
If this sounds like you, please apply directly for consideration.
Managed Service Delivery Lead - MSP in Birmingham employer: Harvey Nash
Join a dynamic and innovative Microsoft Digital Transformation Partner that prioritises employee growth and development. With a competitive salary and a flexible remote working model, complemented by a collaborative work culture, this role offers the chance to lead impactful projects while enhancing your skills in a supportive environment. Experience the unique advantage of working closely with cutting-edge Microsoft technologies, all while contributing to the success of diverse clients across various industries.
