At a Glance
- Tasks: Lead the delivery of Managed Services and ensure high-quality service for clients.
- Company: A Microsoft Digital Transformation Partner focused on innovative technology solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by transforming client operations with cutting-edge technology.
- Qualifications: Experience in Service Delivery leadership and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
My client is seeking an experienced Service Delivery Lead to oversee the successful delivery of Managed Services across a portfolio of customers. This role provides operational leadership, ensuring consistent service performance, strong SLA adherence, and effective management of major incidents and escalations.
You will act as a key point of escalation for clients, lead regular service reviews, and ensure smooth transition of services from project delivery into BAU. The role also plays a key part in commercial oversight, including support forecasting and month-end financial reporting.
Alongside service ownership, you will lead and develop Managed Service Team Leads, driving performance, capability growth, and a culture of continuous improvement across the function.
Key Responsibilities- Lead the delivery of Managed Services across all clients, ensuring high-quality service and SLA compliance.
- Act as escalation point for major incidents and high-priority service issues.
- Lead client service reviews, providing performance insight, risks, and improvement plans.
- Oversee the transition of services from project delivery into BAU support.
- Manage small change delivery and service enhancement requests.
- Support commercial activities including support charge estimation, contract input, and renewals.
- Lead month-end financial reporting and reconciliation for Managed Service accounts.
- Provide forecasting and insight on service trends, capacity, and demand.
- Manage and develop Managed Service Team Leads, ensuring strong performance and engagement.
- Drive continuous improvement initiatives across tools, processes, and service delivery.
- Ensure effective governance, operational discipline, and adherence to best practice.
- Proven experience in Service Delivery or Managed Services leadership roles.
- Strong background in SLA management, incident management, and operational service governance.
- Experience leading client-facing service reviews and stakeholder engagement.
- Strong financial awareness including forecasting, budgeting, or charge management.
- Experience managing teams or team leads in a service environment.
- Understanding of Microsoft technologies including Power Platform, Azure, SharePoint, and integrations.
- Strong communication, leadership, and organisational skills.
- Experience within a Microsoft Partner or Managed Service Provider environment.
- Understanding of Enterprise Architecture, Application Lifecycle Management, and Change Management.
- Experience working with Microsoft-based enterprise solutions at scale.
- Exposure to automation, service improvement, or DevOps practices.
A Microsoft Digital Transformation Partner delivering enterprise-grade solutions across Dynamics 365, Power Platform, and Azure. The organisation is focused on helping clients transform operations through modern, scalable, and data-driven technology services.
If this sounds like you, please apply directly for consideration.
Managed Service Delivery Lead in Birmingham employer: Harvey Nash
As a Microsoft Digital Transformation Partner based in Birmingham, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our commitment to continuous improvement and operational excellence not only ensures high-quality service delivery but also provides our team with unique opportunities to lead innovative projects and enhance their skills in a supportive environment. Join us to be part of a collaborative team that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Service Delivery Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Managed Service Delivery Lead role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to service delivery and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in SLA management and incident resolution makes you the perfect fit for the role. Highlight your leadership skills and how you’ve driven continuous improvement in past positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a company that values digital transformation and innovative solutions.
We think you need these skills to ace Managed Service Delivery Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in service delivery, SLA management, and team leadership to show us you’re the perfect fit for the Managed Service Delivery Lead role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service delivery and how your experience aligns with our needs. Don’t forget to mention any relevant Microsoft technologies you’ve worked with!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and manage services effectively. Use metrics where possible to quantify your success – we love numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Harvey Nash
✨Know Your Managed Services Inside Out
Make sure you understand the ins and outs of managed services, especially in relation to SLA management and incident governance. Brush up on your knowledge of Microsoft technologies like Power Platform and Azure, as these will likely come up during the interview.
✨Prepare for Client-Facing Scenarios
Since you'll be leading client service reviews, think about how you would handle various scenarios. Prepare examples of past experiences where you've successfully managed client expectations or resolved major incidents. This will show your ability to engage stakeholders effectively.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams and driving performance. Think of specific instances where you've developed team leads or implemented continuous improvement initiatives. This will demonstrate your capability to lead and inspire others.
✨Get Financially Savvy
As financial oversight is a key part of the role, brush up on your forecasting and budgeting skills. Be prepared to discuss how you've handled financial reporting in the past, and consider bringing insights on service trends and capacity management to the table.
