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- Tasks: Provide 2nd line support for SAP applications and resolve incidents efficiently.
- Company: Dynamic tech recruitment firm with a focus on innovation.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Join a collaborative team and enhance your skills in a thriving tech environment.
- Qualifications: Experience with SAP integrations and strong ITSM process knowledge.
- Other info: Work one day a week in Birmingham for a balanced work-life experience.
The predicted salary is between 30000 - 42000 £ per year.
A technology recruitment firm is seeking an SAP Support Analyst for a hybrid working position, requiring one day per week on-site in Birmingham. You will provide 2nd line support across SAP applications, focusing on operational support and incident resolution.
Key responsibilities include:
- Managing service requests
- Diagnosing SAP issues
- Collaborating with IT teams
An ideal candidate should have experience with SAP integrations and a strong understanding of ITSM processes, delivering timely resolutions to ensure service excellence.
Hybrid SAP Support Analyst - 2nd Line in Birmingham employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid SAP Support Analyst - 2nd Line in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with SAP. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP knowledge. Make sure you can talk confidently about your experience with SAP integrations and ITSM processes. We want you to shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid SAP Support Analyst - 2nd Line in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP applications and ITSM processes. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid SAP Support Analyst role. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your Problem-Solving Skills: Since this role involves diagnosing SAP issues, make sure to mention any relevant experiences where you’ve successfully resolved technical problems. We love seeing how you approach challenges and deliver solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Harvey Nash
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge before the interview. Familiarise yourself with common issues and resolutions, especially those related to 2nd line support. Being able to discuss specific scenarios where you've successfully diagnosed and resolved SAP issues will impress the interviewers.
✨Understand ITSM Processes
Since the role requires a strong understanding of ITSM processes, take some time to review these concepts. Be prepared to explain how you've applied ITSM principles in your previous roles, particularly in managing service requests and incident resolution.
✨Showcase Your Collaboration Skills
Collaboration is key in this role, so think of examples where you've worked effectively with IT teams. Highlight your communication skills and how you've contributed to team success in resolving complex SAP issues. This will demonstrate that you're not just a tech whiz but also a team player.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
