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- Tasks: Support traders and teams with technical issues, ensuring smooth application performance.
- Company: Harvey Nash is a leading tech recruitment firm, connecting talent with top companies.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for professional growth.
- Why this job: Join a dynamic team in finance, enhance your tech skills, and make a real impact.
- Qualifications: Bachelor's degree in Computer Science or related field; 3-7 years of relevant experience required.
- Other info: Flexible working hours with on-call support during market hours.
The predicted salary is between 42000 - 60000 £ per year.
Application Support Specialist
Harvey Nash London, United Kingdom Apply now Posted 1 day ago Hybrid Job Contract GBP350 – GBP480 per day
Application Support Specialist
Harvey Nash London, United Kingdom Apply now
Front Office Infrastructure & Application Support Specialist
Business Area:
Global Markets – Front Office Production Support
(Global Banking & Markets / Corporate & Institutional Banking)
Job Type:
Mission:
As part of the Front Office Support team, you will provide technical and functional support to traders, sales, and quantitative teams. You will ensure the availability, performance, and resilience of market-facing applications and the underlying infrastructure.
You will work in close collaboration with development teams, infrastructure teams, and vendors to resolve incidents and improve production stability.
Key Responsibilities:
Operational Support:
* Provide Level 1.5 / Level 2 support for Front Office trading applications, market data platforms, and market connectivity.
* Ensure incident resolution within agreed SLA/SLOs.
* Monitor critical systems using tools like Dynatrace, Splunk, Zabbix, etc.
* Perform daily health checks, deployments, and recovery procedures.
Incident & Problem Management:
* Take ownership of incidents, coordinate resolution across IT teams and vendors.
* Conduct post-incident reviews (PIRs) and contribute to problem management.
* Write and maintain runbooks, SOPs, and technical documentation.
Infrastructure Management & Automation:
* Perform system administration tasks on Windows and Linux servers (basic).
* Manage and troubleshoot middleware (Tomcat, MQ, Kafka).
* Automate recurring tasks using PowerShell, Bash, or Python scripts.
* Contribute to Infrastructure as Code (IaC) initiatives using Terraform, Ansible.
Business/Market Knowledge:
* Understand Front Office processes and market data flows.
* Support trading desks during market hours (Equities, FX, Rates, Derivatives).
Continuous Improvement:
* Drive process improvements in monitoring, alerting, and release management.
* Collaborate on the move toward Cloud (AWS / Azure / Private Cloud) and DevOps practices.
Key Skills and Experience Required:
Technical Expertise:
* Windows Server & Linux administration (basic to intermediate).
* Middleware: Tomcat, MQ Series, Kafka.
* Databases: Oracle, MS SQL Server, PostgreSQL (SQL basics).
* Cloud exposure (AWS, Azure, or private cloud environments).
* Scripting: PowerShell, Bash (Python is a plus).
* Monitoring: Dynatrace, Splunk, Zabbix, Grafana.
* Familiarity with networks and market connectivity (FIX protocol, Bloomberg, Reuters).
Application & Market Knowledge:
* Previous experience supporting trading platforms (Murex, Sophis, Calypso, or in-house platforms).
* Understanding of financial instruments: Equities, FX, Rates, Derivatives.
* Market data feed experience (Bloomberg, Reuters, ICE) is a strong plus.
Processes & Tools:
* ITIL: Incident, Change, and Problem Management.
* CI/CD tools (Jenkins, GitLab CI, etc.).
* Familiarity with Agile / DevOps environments.
Soft Skills:
* Strong problem-solving mindset and ability to work under pressure.
* Excellent communication skills in English (French is a plus).
* Ability to interact with Front Office users (traders, sales, quants).
⸻
Qualifications:
* Bachelor\’s/Master\’s degree in Computer Science, Engineering, or related fields.
* 3-7 years of relevant experience in Application Support, Production Support, or Infrastructure roles in Investment Banking / Financial Markets.
⸻
Working Hours & On-call:
* Support coverage during market hours (7 am – 7 pm rotating shifts).
* On-call rotation (24/7) for critical incident support.
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Application Support Specialist | London, UK | Hybrid employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist | London, UK | Hybrid
✨Tip Number 1
Familiarise yourself with the specific trading applications mentioned in the job description, such as Murex or Calypso. Understanding these platforms will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of market data feeds like Bloomberg and Reuters. Being able to discuss how these systems work and their importance in trading can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past incidents you've resolved, especially under pressure. This is crucial for a role that requires Level 1.5 / Level 2 support.
✨Tip Number 4
Network with professionals in the financial markets sector, particularly those who work in application support. Engaging with them can provide insights into the role and may even lead to referrals.
We think you need these skills to ace Application Support Specialist | London, UK | Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly in financial markets. Emphasise your technical skills with Windows and Linux administration, middleware, and any scripting languages you know.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Application Support Specialist role at Harvey Nash. Mention specific experiences that align with the job responsibilities, such as incident management or working with trading platforms.
Showcase Technical Skills: Clearly list your technical expertise in your application. Include your familiarity with tools like Dynatrace, Splunk, and any cloud exposure you have. Highlight your problem-solving abilities and experience in a fast-paced environment.
Prepare for Potential Questions: Think about how you would answer questions related to incident resolution and your experience with market data flows. Be ready to discuss specific examples of how you've contributed to process improvements or handled critical incidents.
How to prepare for a job interview at Harvey Nash
✨Understand the Role
Make sure you have a solid grasp of what an Application Support Specialist does, especially in a Front Office environment. Familiarise yourself with the key responsibilities and technical skills mentioned in the job description, such as incident management and system administration.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Linux server administration, middleware like Tomcat and MQ, and any scripting languages you know. Highlight specific examples where you've used these skills to solve problems or improve processes.
✨Demonstrate Problem-Solving Abilities
Since the role involves a lot of incident resolution, be ready to share examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking.
✨Communicate Effectively
Strong communication skills are crucial for this role, especially when interacting with traders and other stakeholders. Practice explaining technical concepts in simple terms and be prepared to discuss how you would handle communication during high-pressure situations.
