At a Glance
- Tasks: Provide top-notch support and troubleshoot tech issues for users.
- Company: A growing MSP that values and invests in its team.
- Benefits: Structured development plans, funded certifications, and clear career progression.
- Other info: Fast-paced environment with opportunities for long-term career growth.
- Why this job: Join a dynamic team and grow your tech skills while making a real impact.
- Qualifications: Experience in an MSP environment with strong troubleshooting and communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Are you working within an MSP and ready for your next step?
My client is hiring ambitious
1st and 2nd Line Engineers who want more than just another support role.
Join a growing business that genuinely invests in its people, with structured development plans, funded certifications, and clear progression.
If you’re driven, technically curious, and looking for long-term career growth, I’d love to hear from you.
The Role
- 1st Line
- Log and manage incidents via the service desk
- Provide remote and desk-side support
- Troubleshoot Windows 10/11, Microsoft 365, hardware and printers
- Manage users in Active Directory & Microsoft 365
- Escalate complex issues appropriately
- 2nd Line
- Advanced troubleshooting across systems and applications
- Assist with networking (DNS, DHCP, TCP/IP)
- Support projects, migrations and system improvements
- What We’re Looking For
Engineers from an MSP background who
- Work well in fast-paced environments
- Manage multiple tickets confidently
- Have strong troubleshooting skills
- Communicate clearly with users at all levels
- Are motivated to develop and progress
Experience With
Windows 10/11 | Microsoft 365 | Active Directory | Azure AD | Networking fundamentals | Intune | Virtualisation (VMware/Hyper-V
#J-18808-Ljbffr
We think you need these skills to ace 1st Line Support Engineer
Incident Management
Remote Support
Desk-side Support
Troubleshooting Windows 10/11
Microsoft 365
Active Directory Management
Complex Issue Escalation
