At a Glance
- Tasks: Lead user research to improve correspondence management and design inclusive services.
- Company: Dynamic public sector client focused on modernising communication processes.
- Benefits: Competitive day rate, hybrid work model, and opportunity for impactful work.
- Other info: Join a collaborative team in a role that offers growth and meaningful contributions.
- Why this job: Make a real difference in how services are designed for users and policy intent.
- Qualifications: Experience in user research and data analysis with a focus on accessibility.
The predicted salary is between 54000 - 66000 £ per year.
Harvey Nash's Pub Sec client require a Senior User Researcher to work on the ongoing Correspondence Management System (CMS) project within the Correspondence Improvement Project (CIP). CIP aims to modernise and improve the way correspondence is managed across the client and partner organisations. A key outcome of this project is to support more consistent processes, improved transparency and reporting, and a more sustainable service model for handling correspondence, including Freedom of Information requests (FOIs), Parliamentary Questions and Ministerial and general correspondence.
As a Senior User Researcher, you will undertake work that supports teams to design policy and services, so that we can design services that work well for people and achieve policy intent. You will work with the team to develop a shared understanding of the people who use the service and what they need. You will plan, design, and undertake user research activities and contribute to the design of inclusive and accessible services.
The key duties of the role include:
- Lead the analysis and synthesis of complex research data, applying appropriate methods and assuring research quality and standards.
- Present clear, actionable findings that inform design decisions.
Senior User Researcher employer: Harvey Nash Plc
Harvey Nash Plc is an exceptional employer that champions innovation and collaboration in the North East, offering a dynamic work culture where your leadership can truly make an impact. With a competitive salary package, including a generous bonus structure and a hybrid working model, employees are empowered to thrive both professionally and personally. The company prioritises employee growth through continuous learning opportunities and a commitment to modern engineering practices, making it an ideal place for those looking to advance their careers in technology delivery.
