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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot issues in a dynamic environment.
- Company: Join a leading organisation in Edinburgh with a hybrid work model.
- Benefits: Competitive daily rate, flexible working, and valuable experience in IT support.
- Why this job: Make a difference by supporting users and enhancing their tech experience.
- Qualifications: Strong knowledge of Windows 11, SCCM, and Office 365 required.
- Other info: Opportunity for career growth and to work in a large, complex network.
The predicted salary is between 40000 - 60000 £ per year.
Overview
Edinburgh (Hybrid 3 days per week)
£167 P/D (Inside IR35)
6-month contract
Counter Terrorism Check (CTC) clearance is required for this role. Candidates who already hold a valid CTC clearance will be given preference.
Responsibilities
- Deliver effective 2nd line IT support, including triage, break/fix, troubleshooting, and user guidance.
- Build, configure, and deploy devices using Microsoft Windows 11 and SCCM.
- Provide support across Microsoft Office applications, particularly Outlook and Office 365.
- Support IT operations within a large, complex, networked environment, ensuring service levels are met.
- Manage and support a range of devices including laptops, smartphones, and tablets.
- Maintain accurate documentation and apply a structured, analytical approach to problem solving.
- Communicate clearly and professionally, delivering a customer-focused service at all times.
Skills & Experience
- Strong technical knowledge of Windows 11, SCCM device builds, and Office 365 support.
- Experience delivering IT support in a large organisation or enterprise-scale network.
- Competent in managing and supporting multiple device types (laptops, tablets, mobile devices).
- Excellent communication skills and a confident, user-focused approach.
- Self-motivated, organised, and able to prioritise workload effectively.
- Strong analytical and troubleshooting skills with a methodical, solution-driven mindset.
This role requires an individual who holds, or is eligible to obtain, CTC security clearance. Please send your CV to be considered.
ICT Support Technician employer: Harvey Nash Plc
Contact Detail:
Harvey Nash Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in large organisations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you can confidently discuss Windows 11, SCCM, and Office 365 support. We recommend doing some mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your analytical mindset and ability to deliver user-focused support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ICT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11, SCCM, and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role requires excellent communication, include examples in your application that demonstrate how you've effectively communicated with users or teams in the past. We love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it's necessary. Remember, we’re looking for someone who can communicate clearly with users!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Harvey Nash Plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, SCCM, and Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Demonstrate Your Customer Service Skills
Since this role is all about delivering a customer-focused service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with professionalism.
✨Showcase Your Problem-Solving Approach
Be prepared to walk through your analytical process when tackling IT issues. Interviewers love to hear about your structured approach to problem-solving, so consider discussing a particularly challenging issue you faced and how you methodically worked through it.
✨Get Familiar with the Company Culture
Research the company’s values and work environment. Understanding their culture will help you tailor your responses and demonstrate that you’re a good fit. Plus, it shows that you’re genuinely interested in the role and the organisation.
