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For Companies At a Glance
- Tasks: Provide hands-on IT support across multiple sites and resolve user issues.
- Company: Dynamic tech company seeking passionate ICT Support Engineers.
- Benefits: Competitive daily rate, flexible working environment, and valuable experience.
- Other info: Must have a car and valid UK driving licence for this field-based position.
- Why this job: Join a fast-paced role where you can make a real difference in IT support.
- Qualifications: Experience in helpdesk support and strong knowledge of Windows Operating Systems.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an IT Support Technician to provide hands‑on technical support across multiple sites. You will be responsible for resolving user issues, managing service requests, and supporting the day‑to‑day operation of our IT environment. This is a field‑based role, so a car and valid UK driving licence are essential.
Key Responsibilities
- Provide first‑line and basic second‑line support in a telephony‑based helpdesk environment.
- Log, diagnose and resolve ICT incidents, problems and service requests.
- Support users with Windows Operating Systems, including Windows 11, Windows Server 2016 and Windows Server 2019.
- Perform printer administration and troubleshooting, including connecting users to network printers and resolving print issues.
- Carry out basic account management tasks, such as creating new user accounts, modifying access, and processing account changes.
- Escalate complex issues to senior technicians where appropriate.
- Travel to sites as required to deliver hands‑on support.
Essential Skills & Experience
- Proven experience in a helpdesk or customer support role, directly resolving ICT issues via phone or service desk systems.
- Strong knowledge of Windows Operating Systems and Microsoft technologies.
- Experience with printer configuration, troubleshooting and network printer setup.
- Experience with basic user account administration (Active Directory or similar).
- Strong communication skills and a customer‑focused mindset.
Ideal candidates will have a current disclosure. Please send your CV for consideration.
ICT Support Engineer employer: Harvey Nash Plc
Contact Detail:
Harvey Nash Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Engineer
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience in IT support before applying. Volunteer for local charities or help friends and family with their tech issues. This will not only boost your confidence but also give you real-life examples to discuss in interviews.
✨Tip Number 2
Network like a pro! Reach out to people in the industry through LinkedIn or local meetups. You never know who might have a lead on a job or can offer you some insider tips. Plus, it’s a great way to show your enthusiasm for the field!
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and how you would handle them. Think about your past experiences and be ready to share specific examples of how you resolved issues or helped users.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Make sure to tailor your application to highlight your relevant skills and experiences that match the job description. Good luck!
We think you need these skills to ace ICT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows Operating Systems and any relevant technologies.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can explain technical issues in a way that everyone can understand.
Highlight Relevant Experience: If you've worked in a helpdesk or customer support role before, make sure to mention specific examples of how you resolved ICT issues. We love seeing real-life scenarios where you’ve made a difference for users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harvey Nash Plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems, especially Windows 11 and the Server versions mentioned. Be ready to discuss how you've resolved ICT issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role is all about supporting users, think of examples where you've provided excellent customer service. Prepare to share specific instances where you turned a frustrated user into a satisfied one, highlighting your communication skills.
✨Get Familiar with Common Issues
Research common ICT problems related to printer administration and account management. Being able to talk through how you would troubleshoot these issues will demonstrate your proactive approach and technical know-how.
✨Plan Your Journey
As this is a field-based role, ensure you have a plan for how you'll travel to different sites. Mentioning your own car and valid UK driving licence during the interview will reinforce your readiness for the job and show that you're serious about the position.