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- Tasks: Provide front-line technical support for digital health platforms and applications.
- Company: Join a team dedicated to enhancing Scotland's Digital Health and Care Strategy.
- Benefits: Enjoy a hybrid work model and competitive day rates based on experience.
- Why this job: Be part of a mission-driven team making a real impact in healthcare technology.
- Qualifications: Experience in customer service, strong communication skills, and IT proficiency required.
- Other info: This is a 3-month contract role, ideal for those seeking flexible work opportunities.
Helpdesk Agent | 3 Month Contract | (Inside IR35) | Hybrid | Starting ASAP
Day Rate: DOE
About the Role: Support the delivery of Scotland's Digital Health and Care Strategy by providing front-line technical support across platforms and applications, including Turas and the National Digital Platform. The role involves working within the Infrastructure and Operations Business Unit to deliver high-quality digital products and services. The User Support team provides technical support for the Turas platform.
Main Duties:
- Respond to support enquiries promptly and courteously.
- Investigate technical issues reported by users and colleagues.
- Escalate significant issues to the Support Team lead or Delivery teams.
- Collaborate with team members to identify common issues and suggest improvements.
- Manage workload proactively via a service desk and maintain up-to-date records.
Essential Skills & Experience:
- Experience in a fast-paced customer service environment.
- Confident communication with internal and external customers, both written and verbal.
- Ability to organize work flexibly within a multi-stakeholder/multi-deadline environment.
- Teamwork and independent work capabilities.
- Experience in fast-paced environments with strict deadlines.
- Ability to work with minimal supervision and meet deadlines.
- Flexible approach to learning and problem-solving.
- Commitment to personal and professional development.
- Excellent interpersonal and customer service skills.
- Thorough, patient, and dedicated to resolving customer issues.
- Quick understanding of complex business processes.
- High level of IT skills, including Microsoft 365.
This role is Inside IR35. Applicants must hold or be willing to apply for a valid Basic Disclosure Scotland.
Please click the link to apply.
Helpdesk Agent employer: Harvey Nash Plc
Contact Detail:
Harvey Nash Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Agent
✨Tip Number 1
Familiarise yourself with the Turas platform and Scotland's Digital Health and Care Strategy. Understanding these systems will not only help you answer questions more effectively but also show your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical support context. Be prepared to demonstrate how you've successfully resolved issues in the past, as this will highlight your ability to handle the fast-paced environment mentioned in the job description.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with various stakeholders, being able to convey technical information clearly and courteously is crucial for success in this role.
✨Tip Number 4
Showcase your teamwork abilities by preparing examples of how you've collaborated with others to solve problems or improve processes. This will demonstrate that you're not just a lone wolf but someone who can contribute positively to the User Support team.
We think you need these skills to ace Helpdesk Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Helpdesk Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and technical support. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills and ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how your past experiences have prepared you for the challenges of this position, particularly in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Helpdesk Agent role.
How to prepare for a job interview at Harvey Nash Plc
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Discuss specific situations where you successfully resolved issues or provided exceptional support, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Technical Proficiency
Familiarise yourself with the platforms mentioned in the job description, such as Turas and Microsoft 365. Be prepared to discuss your technical skills and how they relate to the role, as well as any relevant troubleshooting experiences you've had.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and teamwork skills. Prepare examples of how you've collaborated with colleagues to resolve issues or improve processes, as this will show your capability to work effectively within a team.
✨Exhibit Strong Communication Skills
Since the role requires confident communication with both internal and external customers, practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've communicated complex information in an understandable way.
