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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues in a dynamic environment.
- Company: Join a leading organisation focused on security and technology.
- Benefits: Competitive daily rate, hybrid work model, and valuable experience.
- Why this job: Make a difference by supporting users and enhancing their tech experience.
- Qualifications: Strong knowledge of Windows 11, SCCM, and Office 365 required.
- Other info: Opportunity for career growth in a large enterprise setting.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and customer-focused ICT Desktop Support Technician to provide high-quality support within a large, networked enterprise environment. The ideal candidate will be confident supporting users at all levels, managing a wide range of devices, and ensuring an excellent standard of service delivery.
Key Responsibilities
- Deliver effective 2nd line IT support, including triage, break/fix, troubleshooting, and user guidance.
- Build, configure, and deploy devices using Microsoft Windows 11 and SCCM.
- Provide support across Microsoft Office applications, particularly Outlook and Office 365.
- Support IT operations within a large, complex, networked environment, ensuring service levels are met.
- Manage and support a range of devices including laptops, smartphones, and tablets.
- Maintain accurate documentation and apply a structured, analytical approach to problem solving.
- Communicate clearly and professionally, delivering a customer-focused service at all times.
Skills & Experience
- Strong technical knowledge of Windows 11, SCCM device builds, and Office 365 support.
- Experience delivering IT support in a large organisation or enterprise-scale network.
- Competent in managing and supporting multiple device types (laptops, tablets, mobile devices).
- Excellent communication skills and a confident, user-focused approach.
- Self-motivated, organised, and able to prioritise workload effectively.
- Strong analytical and troubleshooting skills with a methodical, solution-driven mindset.
This role requires an individual who holds, or is eligible to obtain, CTC security clearance. Please send your CV to be considered.
ICT Support Technician in Edinburgh employer: Harvey Nash Plc
Contact Detail:
Harvey Nash Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician in Edinburgh
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in ICT. A friendly chat can lead to insider info about job openings or even a referral that could give you the edge.
✨Tip Number 2
Prepare for interviews by practising common questions related to ICT support. Think about scenarios where you've solved problems or helped users, and be ready to share those stories. Confidence is key!
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical know-how with real-life examples can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes speed up the process. Plus, we love seeing familiar faces!
We think you need these skills to ace ICT Support Technician in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11, SCCM, and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role is all about providing top-notch support, let us know how you’ve communicated effectively in past roles. Use examples that demonstrate your customer-focused approach and ability to explain techy stuff in simple terms.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s necessary. Make sure we can easily see why you’re a great fit for the ICT Support Technician role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harvey Nash Plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, SCCM, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you've employed. This will show that you're not just familiar with the tech, but that you can handle it like a pro.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for users. Prepare to share specific instances where your communication skills made a difference, especially in a busy environment. This will highlight your customer-focused approach.
✨Be Ready for Problem-Solving Scenarios
Expect some scenario-based questions where you'll need to demonstrate your analytical and troubleshooting skills. Practice explaining your thought process clearly and methodically. This will help interviewers see how you tackle issues in real-time, which is crucial for this role.
✨Prepare Your Questions
Interviews are a two-way street, so come armed with questions about the team, the tech stack, and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
