Customer Telephony Advisor

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Harvey Nash are now inviting candidates to apply for the role of Customer Contact Inbound Telephony Advisor, an initial 12 month contract role.

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• Hybrid to Perth (2 days a week onsite)
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• £19 per hour - Umbrella set up
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• Urgent start required - clear availability is required for the first 6 weeks of the assignment
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• Training will be provided
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We're looking for a call centre representative who are committed to resolving customers issues accurately and efficiently during the first interaction.

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Your Role:

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• Respond to inbound customer inquiries via phone showing professionalism and empathy
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• Diagnose issues and provide effective solutions on the first contact whenever possible
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• Use internal systems and knowledge bases to assist customers confidentially
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• Document interactions clearly and accurately
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What we are looking for

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• Experience in a call centre or customer service role
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• Strong communication and active listening skills
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• Strong problem-solving mindset with a focus on first call resolution
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• Ability to work independently and as part of a team
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• Tech - savvy and comfortable navigating multiple systems
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Please apply by submitting your up to date CV.