At a Glance
- Tasks: Assist customers via phone, resolving issues efficiently and professionally.
- Company: Harvey Nash, a dynamic company with a focus on customer service.
- Benefits: £19 per hour, hybrid work model, and comprehensive training provided.
- Other info: Urgent start needed; excellent opportunity for career growth.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 19 - 19 £ per hour.
Harvey Nash are now inviting candidates to apply for the role of Customer Contact Inbound Telephony Advisor, an initial 12 month contract role. Hybrid to Perth (2 days a week onsite) £19 per hour - Umbrella set up. Urgent start required - clear availability is required for the first 6 weeks of the assignment. Training will be provided.
We're looking for a call centre representative who is committed to resolving customers' issues accurately and efficiently during the first interaction.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy.
- Diagnose issues and provide effective solutions on the first contact whenever possible.
- Use internal systems and knowledge bases to assist customers confidentially.
- Document interactions clearly and accurately.
What we are looking for:
- Experience in a call centre or customer service role.
- Strong communication and active listening skills.
- Strong problem-solving mindset with a focus on first call resolution.
- Ability to work independently and as part of a team.
- Tech-savvy and comfortable navigating multiple systems.
Please apply by submitting your up to date CV.
Customer Advisor employer: Harvey Nash Plc
Harvey Nash Plc is an exceptional employer that champions innovation and collaboration in the North East, offering a dynamic work culture where your leadership can truly make an impact. With a competitive salary package, including a generous bonus structure and a hybrid working model, employees are empowered to thrive both professionally and personally. The company prioritises employee growth through continuous learning opportunities and a commitment to modern engineering practices, making it an ideal place for those looking to advance their careers in technology delivery.
