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- Tasks: Lead and manage high-severity incidents in a secure environment, ensuring swift resolutions.
- Company: Join a high-profile programme in London with a focus on mission-critical operations.
- Benefits: Competitive daily rate, contract until 2026, and flexible working arrangements.
- Why this job: Make a real impact by resolving complex incidents and enhancing operational resilience.
- Qualifications: Active DV clearance and experience in incident management within secure environments.
- Other info: Opportunity to work in a dynamic team with potential for career growth.
The predicted salary is between 43200 - 62400 £ per year.
We are recruiting three DV Cleared Incident Managers to support a high-profile, mission-critical programme based in London. This role sits at the heart of a secure operational environment and requires confident leadership, calm decision-making, and the ability to drive complex incidents through to swift and effective resolution while minimising business impact.
Key Responsibilities
- Lead, coordinate, and own the response to major and high-severity incidents within a secure, critical environment.
- Chair and manage major incident (MI) bridge calls, ensuring clear direction, pace, and accountability.
- Act as the central point of coordination between technical teams, suppliers, partners, and senior stakeholders.
- Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review.
- Maintain oversight of 24/7 operational coverage, including shift rotas where applicable.
- Identify trends and recurring issues, contributing to problem management and service improvement initiatives.
- Support crisis situations, ensuring alignment with business continuity and resilience plans.
Essential Skills & Experience
- Active DV clearance (mandatory).
- Proven experience managing incidents in complex, secure, and/or mission-critical environments.
- Strong background in ITSM leadership, including incident and problem management.
- Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents.
- Excellent stakeholder management and communication skills, including engagement at senior levels.
- Strong analytical and problem-solving capability, with a structured and decisive approach.
- Experience leading, mentoring, and developing operational teams.
- ITIL 4 Managing Professional certification (or equivalent experience).
Desirable Experience
- Experience in crisis management and business continuity.
- Background working within a large, complex, and global organisation.
Interested? Please send your latest CV for consideration.
Incident Manager (DV Cleared) - Inside IR35 - London employer: Harvey Nash IT Recruitment UK
Contact Detail:
Harvey Nash IT Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager (DV Cleared) - Inside IR35 - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in incident management. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common incident management scenarios. Think about how you would handle major incidents and communicate effectively with stakeholders. We want you to shine when it comes to showcasing your calm decision-making skills!
✨Tip Number 3
Don’t forget to leverage social media! Follow companies you're interested in and engage with their content. This can help you get noticed and show your enthusiasm for the role, especially in a high-profile environment like this one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Incident Manager (DV Cleared) - Inside IR35 - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Manager role. Highlight your experience in managing incidents, especially in secure environments, and showcase your leadership skills. We want to see how you’ve handled high-pressure situations before!
Show Off Your DV Clearance: Since active DV clearance is a must-have, don’t forget to mention it prominently in your application. We need to know you’re cleared and ready to jump into action without any delays!
Use Clear Language: When writing your application, keep it clear and concise. Use straightforward language that reflects your ability to communicate effectively, just like you would in a major incident call. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at Harvey Nash IT Recruitment UK
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management knowledge, especially in secure environments. Be ready to discuss your past experiences managing high-severity incidents and how you’ve led teams through crises.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you’ve had to chair major incident calls or coordinate between different teams. Demonstrating calm decision-making under pressure will be key!
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex scenarios. Stakeholder management is crucial, so be prepared to explain how you’ve engaged with senior stakeholders in the past.
✨Highlight Your Analytical Skills
Be ready to discuss how you identify trends and recurring issues in incidents. Share specific examples of how your analytical approach has led to service improvements or effective problem management in previous roles.
