Job title: Head of Managed Services
Location: London, UK (Hybrid- 3 days/week; Wednesdays are must)
Type: Full-time/Permanent
Role Overview
We are seeking an experienced Head of Managed Services to lead and scale a global managed IT and security services function across the UK and offshore locations. The role will own service delivery, operational performance, customer experience and commercial profitability, driving a consistent, scalable and commercially sustainable operating model.
Key Responsibilities
Lead global Service Desk, Field Engineering, NOC, SOC and internal IT support operations.
Define and implement managed services strategy, operating models and service improvement initiatives.
Own service performance, SLAs, operational risk, customer satisfaction and executive escalations.
Drive profitability, margin improvement, cost optimisation, resource utilisation and capacity planning.
Standardise service delivery, processes and governance across onshore and offshore teams.
Lead automation, AI and tooling initiatives to improve productivity, service quality and scalability.
Develop the managed services portfolio and collaborate with Sales,
Head of Managed Services in London employer: Harvey Nash IT Recruitment UK
As a Clojure Software Developer at our company, you will be part of a dynamic and innovative team that values collaboration and continuous learning. We offer competitive day rates and the flexibility of fully remote working, allowing you to balance your professional and personal life effectively. Our supportive work culture fosters employee growth through hands-on experience with cutting-edge technologies, making this an excellent opportunity for those looking to advance their careers in software development.
Contact Details:
Harvey Nash IT Recruitment UK Recruitment Team
