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- Tasks: Lead the design and deployment of Dynamics 365 CE modules to enhance customer experience.
- Company: Join a forward-thinking company with a hybrid working model.
- Benefits: Competitive salary up to £65,000, flexible working, and referral bonuses.
- Why this job: Make a real impact by implementing cutting-edge customer service solutions.
- Qualifications: Experience in Dynamics 365 CE and strong communication skills required.
- Other info: Great opportunity for career growth in a dynamic tech environment.
The predicted salary is between 39000 - 78000 £ per year.
Dynamics 365 Customer Engagement (CE) Functional Consultant skilled in Customer Service Workspace, Contact Centre solutions, Live Chat, Voice, Azure Communication Services, and Teams Telephony implementation. Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features.
Key skills and responsibilities:
- Experienced D365 CE Functional Consultant, specialising in Customer Service
- Strong expertise in Customer Service Workspace, Omnichannel, and Contact Centre solutions
- Skilled in implementing Email, Live Chat, Voice, and ACS within D365 CE Omnichannel
- Proven integration of Teams Telephony with Dynamics 365
- Knowledgeable about contact centre tech and telephony systems
- Solid grasp of Power Platform, including Power Apps and Power Automate
- Excellent stakeholder management and communication abilities
- Capable of producing clear documentation and functional designs
- Good understanding of ALM and DevOps best practices
Dynamics 365 (CE) Functional Consultant - Burton employer: Harvey Nash IT Recruitment UK
Contact Detail:
Harvey Nash IT Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 (CE) Functional Consultant - Burton
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 community. Attend meetups or webinars, and don’t be shy about asking for introductions. We all know someone who knows someone, and that could be your ticket in!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects with Dynamics 365 CE. Include case studies on how you enhanced customer experiences or integrated communication tools. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research the company and their use of Dynamics 365. Be ready to discuss how your experience aligns with their needs, especially around Customer Service Workspace and Omnichannel solutions. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative. So, don’t wait – get your CV in and let’s make it happen!
We think you need these skills to ace Dynamics 365 (CE) Functional Consultant - Burton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 CE and the specific skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Showcase Your Projects: Include details about any end-to-end Dynamics 365 CE projects you've delivered. We love seeing real examples of how you've enhanced customer experiences and integrated communication tools.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear documentation and functional designs, so make sure your application reflects that clarity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Harvey Nash IT Recruitment UK
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CE, especially the Customer Service Workspace and Omnichannel features. Be ready to discuss specific projects you've worked on and how you enhanced customer experiences using these tools.
✨Showcase Your Communication Skills
As a Functional Consultant, strong communication is key. Prepare examples of how you've effectively managed stakeholders and communicated complex ideas clearly. This will demonstrate your ability to lead functional design discussions.
✨Prepare for Technical Questions
Expect questions about integrating Teams Telephony and other communication tools within D365 CE. Brush up on your technical knowledge and be ready to explain your approach to implementing these solutions in past projects.
✨Bring Documentation Samples
Having clear documentation is crucial in this role. Bring samples of functional designs or project documentation you've created. This not only shows your organisational skills but also your understanding of ALM and DevOps best practices.
