Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and deployment of customer service solutions using Dynamics 365 CE.
- Company: A top IT recruitment firm with a focus on innovation.
- Benefits: Attractive salary up to £65,000, hybrid work model, and career advancement.
- Why this job: Join a dynamic team and enhance customer experiences with cutting-edge technology.
- Qualifications: Strong expertise in customer service solutions and Dynamics 365 CE.
- Other info: Exciting opportunity for growth in a supportive environment.
The predicted salary is between 39000 - 65000 £ per year.
A leading IT recruitment firm seeks a Dynamics 365 Customer Engagement Functional Consultant for a hybrid role based in Burton upon Trent. The successful candidate will have strong expertise in customer service solutions and experience with Dynamics 365 CE.
Responsibilities include:
- Leading functional design and deployment of modules
- Enhancing customer experience with advanced tools
The salary can reach up to £65,000 per year, making it a lucrative opportunity for skilled professionals.
Dynamics 365 CE | Customer Service & Omnichannel Lead employer: Harvey Nash IT Recruitment UK
Contact Detail:
Harvey Nash IT Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CE | Customer Service & Omnichannel Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT recruitment space, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your expertise in customer service solutions and Dynamics 365 CE. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer engagement and omnichannel strategies. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Dynamics 365 CE | Customer Service & Omnichannel Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 CE and customer service solutions. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service & Omnichannel Lead position. Share specific examples of how you've enhanced customer experiences in the past.
Showcase Your Expertise: In your application, emphasise your functional design and deployment experience. We’re looking for someone who can lead and innovate, so make sure to highlight any advanced tools or techniques you’ve used.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Harvey Nash IT Recruitment UK
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement. Be ready to discuss specific modules you've worked with and how you've enhanced customer service solutions in previous roles. This will show your expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in customer service environments. Think about situations where you've improved processes or implemented new tools. This will demonstrate your ability to lead functional design and deployment effectively.
✨Understand the Company’s Needs
Research the IT recruitment firm and understand their focus areas. Tailor your responses to align with their goals, especially regarding customer experience enhancement. This shows that you're not just interested in the role but also in contributing to their success.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s approach to customer service and omnichannel strategies. This not only shows your interest but also helps you gauge if the company is the right fit for you.
