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- Tasks: Provide 2nd line support for SAP applications and ensure system stability.
- Company: Join a dynamic team in a hybrid working environment in Birmingham.
- Benefits: Competitive salary up to £45,000 and opportunities for professional growth.
- Why this job: Make a real impact by resolving issues and improving SAP systems.
- Qualifications: Experience in SAP support and strong problem-solving skills required.
- Other info: Collaborate with diverse teams and enhance your IT skills.
The predicted salary is between 36000 - 54000 £ per year.
Hybrid working - 1 day per week on site required in Birmingham
Salary - Up to £45,000 per annum
SAP Support Analyst required to provide 2nd line support across SAP applications. This position is focused around operational support, incident resolution and service excellence, ensuring SAP systems and connected applications remain stable, integrated and responsive to business requirements.
Key skills and responsibilities:
- Deliver 1st and 2nd line SAP support, managing incidents and service requests within SLA.
- Diagnose functional and technical issues across SAP HR, Payroll, FI, MM, SD and integrated third-party systems.
- Assist the Team Lead in providing a high-quality support service with timely resolutions and clear user communication.
- Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution.
- Conduct root cause analysis and recommend preventative measures to reduce repeat issues.
- Support business readiness for system changes, upgrades and operational improvements.
- Maintain accurate end-user documentation and support materials.
- Collaborate with stakeholders, vendors and IT teams to ensure system stability and continuous improvement.
- Experience supporting SAP integrations and third-party applications.
- Strong understanding of ITSM processes, including incident, problem and request management within SLAs.
- Proven ability to perform root cause analysis and implement preventative actions.
- Confident supporting system changes, enhancements, upgrades and business readiness activities.
Interested? Please submit your updated CV to Emma Siwicki at Harvey Nash for immediate consideration.
SAP Support Analyst in Birmingham employer: Harvey Nash IT Recruitment UK
Contact Detail:
Harvey Nash IT Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Support Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world, attend industry meetups, and engage on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your SAP knowledge. Be ready to discuss your experience with incident resolution and service excellence. We want to hear how you've tackled challenges in previous roles!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've diagnosed and resolved issues in SAP applications. This will demonstrate your ability to deliver high-quality support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace SAP Support Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP applications and support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: Since this role involves diagnosing issues and providing solutions, include examples of how you've tackled similar challenges in the past. We love seeing candidates who can think on their feet!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant to SAP. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of getting noticed. It helps us keep everything organised and ensures your application reaches the right people!
How to prepare for a job interview at Harvey Nash IT Recruitment UK
✨Know Your SAP Inside Out
Make sure you brush up on your knowledge of SAP applications, especially HR, Payroll, FI, MM, and SD. Be ready to discuss how you've diagnosed and resolved issues in these areas before, as this will show your practical experience and understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've conducted root cause analysis in the past. Think about specific incidents where you identified the problem and implemented preventative measures. This will demonstrate your analytical skills and proactive approach.
✨Communicate Clearly and Effectively
Since clear user communication is key in this role, practice explaining complex technical issues in simple terms. You might be asked to describe a past incident resolution, so focus on how you communicated with stakeholders and ensured they were kept in the loop.
✨Familiarise Yourself with ITSM Processes
Brush up on IT Service Management processes, particularly incident, problem, and request management. Be prepared to discuss how you've managed service requests within SLAs and how you ensure service excellence in your support roles.
