Harvey Nash Group in Edinburgh is seeking an experienced Conversational Designer to shape customer-service conversations across the voice channel within a large organisation. The role focuses on end-to-end journeys across AI, IVR/voice, human agents and escalation to ensure natural and effective interactions.
You'll analyse call recordings and customer research to identify needs and opportunities, design flows and prompts, and work with multiple teams to translate designs into working solutions
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Voice & AI Conversational Designer employer: Harvey Nash Group
As a leading international banking institution located in the vibrant city of London, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our Treasury Management Analyst role offers not only competitive benefits and opportunities for professional growth but also the chance to engage with a diverse team of experts in a fast-paced environment. Join us to contribute to impactful projects while enjoying the unique advantages of working in one of the world's financial capitals.
