At a Glance
- Tasks: Lead user research to shape digital services and enhance user experiences.
- Company: Join a forward-thinking team in Edinburgh focused on user-centred design.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams in an Agile environment for impactful projects.
- Why this job: Make a real difference by championing user needs in service design.
- Qualifications: Strong background in user research and service design methodologies.
12 month contract (Edinburgh) £450/480 Outside IR35
Experienced User Researcher required to support user-centred digital and service transformation. You'll lead research activities, shape end-to-end services, and ensure an evidence-driven approach to design and delivery.
Key Responsibilities- Engage users to understand needs, pain points and behaviours
- Conduct research (interviews, focus groups, usability testing) and present clear insights and recommendations
- Champion the Voice of the User and support persona development and recruitment
- Work within multidisciplinary teams (UX, UI, delivery, technical)
- Embed insights into user journeys and design decisions
- Ensure compliance with legal, ethical and accessibility standards
- Map and improve end-to-end user journeys (as-is / to-be)
- Contribute to service blueprints aligning user interactions with back-end processes
- Facilitate workshops and co-design sessions
- Ensure research informs service design and continuous improvement
- Support service performance measures (e.g. user satisfaction, accessibility)
- Promote a whole-service, inclusive and user-centred approach
- Strong user research experience using qualitative & quantitative methods
- Proven UCD and service design capability (journey mapping, workshops, blueprints)
- Excellent stakeholder engagement and communication skills
- Experience working in Agile, multidisciplinary environments
- Understanding of accessibility, governance and delivery constraints
- Public sector or complex environment experience
Please send your CV for consideration.
User Researcher with Service Design Skills employer: Harvey Nash Group
As a User Researcher with Service Design Skills in Edinburgh, you'll join a forward-thinking organisation that prioritises user-centred design and digital transformation. Our collaborative work culture fosters innovation and inclusivity, providing ample opportunities for professional growth and development. With a commitment to ethical practices and accessibility, we ensure that your contributions directly impact the quality of services delivered to our users.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher with Service Design Skills
✨Tip Number 1
Get to know the company culture before your interview. Check out their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your user research skills in mock interviews. Think about how you'd present insights from your past projects. We want you to be able to clearly communicate your findings and recommendations, just like you would in a real-world scenario.
✨Tip Number 3
Network with professionals in the field. Join relevant online communities or attend local meetups. This can lead to valuable connections and even job opportunities that aren't advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace User Researcher with Service Design Skills
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your user research and service design skills. We want to see how your experience aligns with the key responsibilities mentioned in the job description, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about user-centred design and how you can contribute to our team. Be specific about your experiences and how they relate to the role.
Showcase Your Research Skills:Since this role involves leading research activities, make sure to include examples of your qualitative and quantitative research methods. We love seeing how you’ve engaged users and turned insights into actionable recommendations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harvey Nash Group
✨Know Your User Research Methods
Make sure you brush up on both qualitative and quantitative research methods. Be ready to discuss how you've used these techniques in past projects, especially in user interviews and usability testing. This will show that you understand the core of what the role requires.
✨Showcase Your Service Design Skills
Prepare examples of your experience with service design, particularly journey mapping and creating service blueprints. Think about how you can demonstrate your ability to improve user journeys and align them with back-end processes during the interview.
✨Engage with Stakeholders
Highlight your excellent communication skills by preparing to discuss how you've engaged with stakeholders in previous roles. Share specific instances where your insights have influenced design decisions or improved user satisfaction.
✨Understand Accessibility Standards
Familiarise yourself with legal and ethical standards related to accessibility. Be prepared to discuss how you've ensured compliance in your past work, as this is crucial for a user-centred approach in public sector environments.
