At a Glance
- Tasks: Lead user research to shape impactful public sector services through evidence-led design.
- Company: Join a growing digital transformation team in Edinburgh with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Flexible salary for exceptional candidates and meaningful career growth opportunities.
- Why this job: Make a real difference in public sector transformation while working with diverse teams.
- Qualifications: Significant user research experience, especially in public sector and Agile environments.
The predicted salary is between 54000 - 66000 £ per year.
- Senior User Researcher
- Edinburgh (Hybrid: 2 days per week onsite in Leith)
- Permanent
The Opportunity
We are looking for an experienced
Senior User Researcher to join a growing digital transformation team delivering impactful public sector programmes.
This role offers the opportunity to work within multidisciplinary teams, helping shape services through evidence-led research and user-centred design.
You'll collaborate with service designers, product managers, business analysts, delivery managers and technical specialists to ensure services are designed around real user needs.
- What You'll Be Doing
- Leading user research across Discovery, Alpha, Beta and Live phases.
- Planning and conducting interviews, usability testing, workshops and contextual research.
- Synthesising research findings into actionable insights and recommendations.
- Supporting product, service and delivery decisions through evidence-based research.
- Working closely with multidisciplinary Agile teams.
Essential Experience
- Significant experience delivering User Research within digital transformation or service improvement programmes.
- Strong Public Sector or Government experience is essential.
- Excellent understanding of GDS principles, Service Standards and User-Centred Design.
- Experience delivering a range of qualitative research methods.
- Strong stakeholder engagement and facilitation skills.
- Experience working within multidisciplinary Agile teams.
- Understanding of accessibility and inclusive design.
What's on Offer?
- Salary of £60,000 - £70,000 with flexibility for exceptional candidates.
- Hybrid working with 2 days per week onsite in Edinburgh (Leith).
- Opportunity to work on meaningful public sector transformation programmes.
- Collaborative and supportive team environment.
- Two-stage interview process.
- #J-18808-Ljbffr
Senior User Research employer: Harvey Nash Group
Join a leading Financial Services firm in London that prioritises innovation and security, offering a dynamic work culture where your expertise in information security and IT risk management will be valued. With a strong commitment to employee development, you will have access to continuous learning opportunities and the chance to lead high-performing teams in a collaborative environment. Enjoy competitive benefits and the unique advantage of working in one of the world's financial capitals, where your contributions will make a significant impact.
