Onsite for the first 3 months then Hybrid
I’m looking for an experienced 2nd Line Support Engineer's to join an established IT services business, providing technical support to a range of corporate clients.
As a Senior Support Engineer, you’ll be responsible for:
- Providing 2nd line technical support to clients.
- Managing and resolving tickets within agreed SLA targets.
- Acting as a technical escalation point for Helpdesk Analysts on more complex issues.
- Taking ownership of incidents from initial diagnosis through to resolution, keeping clients informed throughout.
- Acting as an SME (Subject Matter Expert) within your chosen client and technology areas.
- Providing technical advice, mentoring and support to Helpdesk Analysts to help develop their skills and competency.
- Supporting service delivery and ensuring a consistently high standard of technical resolution and customer service.
- Contributing ideas, knowledge and technical expertise to the wider team.
- Maintaining accurate and detailed records within service management and knowledge systems.
Technical skills:
We’re looking for solid hands‑on experience with:
- Active Directory
- VMware
- Group Policy
- Microsoft Exchange
- Microsoft 365 / Office 365
- Microsoft Office
- Backup & Storage Solutions
- Terminal Server
About You
Ideally, you’ll have 3 years within a technical helpdesk or customer-focused support environment, preferably within a MSP / IT services business.
Senior Technical Support Engineer employer: Harvey Nash Group
As a leading international banking institution located in the vibrant city of London, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our Treasury Management Analyst role offers not only competitive benefits and opportunities for professional growth but also the chance to engage with a diverse team of experts in a fast-paced environment. Join us to contribute to impactful projects while enjoying the unique advantages of working in one of the world's financial capitals.
