Senior Service Designer
Location: Leeds, Manchester, Birmingham, London, Bristol or Glasgow
Working Pattern: Hybrid (2 days onsite/client site as required)
Salary: £55,000 - £65,000 + Benefits
Are you an experienced Service Designer who enjoys tackling complex challenges, influencing senior stakeholders, and designing services that deliver meaningful outcomes?
We're looking for a Senior Service Designer to join a growing digital consultancy and play a key role in shaping and improving end-to-end services across a range of transformation programmes.
The Role
- Lead the design and evolution of end-to-end services
- Create service blueprints, service maps and value propositions
- Facilitate workshops and align stakeholders around shared goals
- Champion user-centred design principles
- Work closely with multidisciplinary Agile teams
- Simplify complex processes and communicate them through clear visual artefacts
- Build trusted relationships with senior stakeholders and service owners
About You
- Strong Service Design experience across complex environments
- Proven ability to influence and engage senior stakeholders
- Experience working alongside Product Owners and cross-functional teams
- Strong understanding of Agile delivery
- Excellent facilitation, communication and problem-solving skills
- Public Sector experience is desirable
- GDS experience is beneficial but not essential
Benefits
- Competitive salary with clear progression opportunities
- 25 days holiday plus bank holidays
- Enhanced pension scheme
- Private healthcare options
- Life assurance and critical illness cover
- Flexible benefits package
- Wellbeing support and volunteer days
- Electric vehicle salary sacrifice scheme
If you're passionate about creating better services, solving complex problems, and delivering meaningful change, I'd love to hear from you.
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Senior Service Designer employer: Harvey Nash Group
As a leading international banking institution located in the vibrant city of London, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our Treasury Management Analyst role offers not only competitive benefits and opportunities for professional growth but also the chance to engage with a diverse team of experts in a fast-paced environment. Join us to contribute to impactful projects while enjoying the unique advantages of working in one of the world's financial capitals.
