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- Tasks: Lead a team to deliver top-notch application support and drive service improvements.
- Company: Join a leading North-East organisation with a focus on collaboration and innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by shaping high-quality support services in a fast-paced setting.
- Qualifications: Strong leadership skills and experience in application support within complex IT environments.
- Other info: Perfect for motivated leaders who thrive in collaborative teams.
The predicted salary is between 42000 - 60000 £ per year.
Are you ready to lead Application Support in a high-impact environment? This is an exciting opportunity to join a leading North-East based organisation as an Application Support Lead. You'll lead a small technical team responsible for delivering high-quality application support across a diverse portfolio of business-critical systems.
In this role, you will:
- Manage, coach and develop a team of application support analysts
- Oversee day-to-day service delivery, incident management and workload planning
- Collaborate with technical teams and application owners to drive service improvements
- Contribute to technical roadmaps, continuous improvement and strategic planning
What we're looking for:
- Strong leadership ability and people-management skills
- A background in application support within a complex IT environment
- Confidence working with technologies such as Microsoft 365, Citrix, authentication services and server/client applications
- Excellent problem-solving, communication and stakeholder engagement skills
This is a fantastic opportunity for a motivated technical leader who thrives in a collaborative environment and enjoys shaping how services evolve. If you're passionate about delivering high-quality support and developing high-performing teams, we'd love to hear from you.
IT Application Support Lead in Newcastle upon Tyne employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Lead in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in application support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in application support. This can really set you apart during interviews and showcase your leadership abilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on demonstrating your problem-solving skills and how you've managed teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Application Support Lead in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership abilities and any relevant application support experience to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've led teams or improved service delivery in previous roles, so we can see your passion and expertise.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with technologies like Microsoft 365 and Citrix. We want to know how your technical background will help you lead our application support team effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Harvey Nash Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Citrix, and other relevant technologies. Be prepared to discuss how you've used these tools in past roles and how they can be leveraged to improve application support.
✨Showcase Your Leadership Skills
Think of examples where you've successfully managed a team or led a project. Highlight your coaching and development strategies, and be ready to explain how you motivate your team to deliver high-quality support.
✨Prepare for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Practice articulating your thought process when tackling complex issues, especially in incident management and service delivery.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've collaborated with technical teams and application owners in the past. Be ready to share how you’ve driven service improvements through effective stakeholder engagement.