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- Tasks: Support contact centre modernisation by developing delivery plans and leading testing.
- Company: Established industry player focused on client service enhancement.
- Benefits: 12-month contract with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in transforming client services while working with diverse stakeholders.
- Qualifications: Experience in business analysis and strong collaboration skills.
- Other info: Dynamic environment with a focus on successful outcomes.
The predicted salary is between 28800 - 48000 £ per year.
An established industry player is seeking a skilled Business Analyst for a 12-month contract to support a contact centre modernisation program. This role involves developing and managing delivery plans, leading the testing of a new Contact Centre solution, and ensuring seamless integration with existing service providers.
The ideal candidate will thrive in a dynamic environment, collaborating with various stakeholders to drive successful outcomes. If you are passionate about enhancing client services and enjoy working in a collaborative setting, this opportunity is perfect for you.
Business Analyst - Contact Centre Transformation (12-Month Contract) in Manchester employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Contact Centre Transformation (12-Month Contract) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its contact centre transformation initiatives. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your problem-solving skills! As a Business Analyst, you'll need to demonstrate your ability to tackle challenges. Use mock scenarios to showcase your analytical thinking during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Business Analyst - Contact Centre Transformation (12-Month Contract) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Business Analyst role. We want to see how your skills can support our contact centre transformation, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing client services and how your collaborative spirit makes you a great fit for our team. Keep it engaging and personal!
Showcase Your Analytical Skills: As a Business Analyst, your analytical skills are key. In your application, highlight specific examples where you've developed delivery plans or led testing initiatives. We love seeing real-world applications of your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Stuff
Make sure you understand the ins and outs of contact centre operations and modernisation. Brush up on relevant methodologies and tools that are commonly used in the industry. This will help you speak confidently about how you can contribute to the transformation programme.
✨Showcase Your Collaboration Skills
Since this role involves working with various stakeholders, be ready to share examples of how you've successfully collaborated in the past. Highlight your ability to communicate effectively and manage relationships, as these skills are crucial for driving successful outcomes.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to delivery plans or testing new solutions. Think through potential challenges you might face in a dynamic environment and prepare structured responses that demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the contact centre is facing or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
