Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support across multiple sites and resolve user issues.
- Company: Dynamic tech company seeking proactive ICT Support Engineer.
- Benefits: Competitive daily rate, flexible working environment, and valuable experience.
- Why this job: Join a fast-paced role where you can make a difference in IT support.
- Qualifications: Experience in IT support and a valid UK driving licence required.
- Other info: Field-based position with opportunities for skill development.
The predicted salary is between 1200 - 1400 £ per month.
We are looking for an IT Support Technician to provide hands-on technical support across multiple sites. You will be responsible for resolving user issues, managing service requests, and supporting the day-to-day operation of our IT environment. This is a field-based role, so a car and valid UK driving licence are essential.
Key Responsibilities- Provide first-line and basic second-line support in a telephony-based helpdesk environment.
- Log, diagnose and resolve ICT incidents, problems and service requests.
- Support users with Windows Operating Systems, including Windows 11, Windows Server 2016 and Windows Server 2019.
- Perform printer administration and troubleshooting, including connecting users to network printers and resolving print issues.
ICT Support Engineer in London employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Engineer in London
✨Tip Number 1
Get your hands dirty! If you want to stand out as an ICT Support Engineer, make sure you’re familiar with the tech you’ll be working with. Spend some time troubleshooting common issues on Windows 11 and the server versions mentioned in the job description. This will not only boost your confidence but also show potential employers that you're proactive.
✨Tip Number 2
Networking is key! Reach out to people in the industry through LinkedIn or local meetups. You never know who might have a lead on a job or can give you insider tips about the company you’re applying to. Plus, it’s a great way to learn from others’ experiences!
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common technical questions and scenarios you might face as an IT Support Technician. Role-playing with a friend can help you articulate your thought process and problem-solving skills more clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with potential employers. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace ICT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the role of an ICT Support Engineer, so don’t hold back on showcasing your tech support expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this field-based role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved user issues in the past. We’re looking for someone who can diagnose and fix problems efficiently, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems, especially Windows 11 and the Server versions mentioned. Be ready to discuss common issues and how you would resolve them, as this will show your technical prowess.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved ICT incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Show Off Your Customer Service Skills
Since this role involves supporting users, highlight your experience in customer service. Talk about how you handle difficult situations and ensure user satisfaction, as this is key in a helpdesk environment.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you would troubleshoot a specific issue or manage a service request. Practise these scenarios beforehand so you can respond confidently.
