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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot Microsoft technologies.
- Company: Join a dynamic IT support team in Leeds.
- Benefits: Competitive daily rate and hands-on experience in a fast-paced environment.
- Other info: Opportunity for career growth and development in a supportive team.
- Why this job: Make a real impact by resolving technical issues for business users.
- Qualifications: Experience in 2nd line IT support and strong Office 365 skills.
The predicted salary is between 58000 - 58000 £ per year.
Location: Leeds x5 days per week onsite
Rate: Up to £290 per day - Inside IR35
The Opportunity
We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds. This is an excellent opportunity for a hands‑on support professional with strong experience across Microsoft technologies, Office 365, and end‑user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation's IT environment. Working within a fast‑paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and Microsoft environments
- Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online
- Build, configure, deploy, and support laptops and desktop devices
- Diagnose and resolve hardware, software, and connectivity issues
- Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments
- Escalate complex incidents to relevant internal teams where required
- Maintain accurate ticket updates and technical documentation
- Deliver excellent customer service and end‑user support across the business
- Support device rollouts, hardware replacements, and user onboarding activities
Essential Skills & Experience
- Proven experience within a 2nd Line IT Support role
- Strong Office 365 support experience
- Hands‑on experience supporting laptops, desktops, and peripheral devices
- Good knowledge of Windows 10/11 environments
- Experience with Active Directory user administration
- Strong troubleshooting and problem‑solving skills
- Excellent communication and stakeholder engagement skills
- Ability to work effectively within a fully onsite support environment
Desirable
- Experience with Microsoft Intune or Endpoint Manager
- Basic networking knowledge
- Exposure to Azure or cloud‑based technologies
- Relevant Microsoft or IT support certifications
Interested? Please submit your updated CV to Dean Sadler‑Parkes at Harvey Nash for immediate consideration.
2nd Line IT Support Engineer - Leeds employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer - Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Leeds. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Office 365 knowledge and troubleshooting skills. We recommend practising common scenarios you might face as a 2nd Line IT Support Engineer.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will help us see your hands-on experience in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line IT Support Engineer - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd line IT support, especially focusing on Microsoft technologies and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing problem-solving stories that demonstrate your ability to diagnose and resolve hardware and software problems effectively.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Use clear language and structure your information well, as this reflects your communication skills, which are key for the role.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365. Be ready to discuss your hands-on experience with troubleshooting applications like Outlook and Teams, as well as your familiarity with Windows 10/11 environments.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about situations where you had to escalate incidents or manage user accounts in Active Directory, and be ready to explain your thought process.
✨Customer Service is Key
Since this role involves a lot of end-user support, be prepared to demonstrate your excellent communication skills. Share experiences where you provided outstanding customer service, and how you handled difficult situations with users.
✨Get Familiar with the Company Culture
Research the company’s values and work environment. Understanding their approach to IT support and how they engage with stakeholders can help you tailor your responses and show that you’re a great fit for their team.