Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot issues in a dynamic environment.
- Company: Join a leading organisation in Edinburgh with a hybrid work model.
- Benefits: Competitive daily rate, flexible working, and valuable experience in IT support.
- Why this job: Make a difference by supporting users and enhancing their tech experience.
- Qualifications: Strong knowledge of Windows 11, SCCM, and Office 365 required.
- Other info: Opportunity for career growth and to work in a large, complex network.
The predicted salary is between 30000 - 42000 £ per year.
Edinburgh (Hybrid 3 days per week)
£167 P/D (Inside IR35)
6-month contract
Counter Terrorism Check (CTC) clearance is required for this role. Candidates who already hold a valid CTC clearance will be given preference.
Key Responsibilities- Deliver effective 2nd line IT support, including triage, break/fix, troubleshooting, and user guidance.
- Build, configure, and deploy devices using Microsoft Windows 11 and SCCM.
- Provide support across Microsoft Office applications, particularly Outlook and Office 365.
- Support IT operations within a large, complex, networked environment, ensuring service levels are met.
- Manage and support a range of devices including laptops, smartphones, and tablets.
- Maintain accurate documentation and apply a structured, analytical approach to problem solving.
- Communicate clearly and professionally, delivering a customer‑focused service at all times.
- Strong technical knowledge of Windows 11, SCCM device builds, and Office 365 support.
- Experience delivering IT support in a large organisation or enterprise-scale network.
- Competent in managing and supporting multiple device types (laptops, tablets, mobile devices).
- Excellent communication skills and a confident, user‑focused approach.
- Self-motivated, organised, and able to prioritise workload effectively.
- Strong analytical and troubleshooting skills with a methodical, solution‑driven mindset.
This role requires an individual who holds, or is eligible to obtain, CTC security clearance. Please send your CV to be considered.
ICT Support Technician employer: Harvey Nash Group
Contact Detail:
Harvey Nash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows 11, SCCM, and Office 365. We want to see you confidently troubleshoot and support users like a pro.
✨Tip Number 2
Practice your communication skills. Being able to explain complex IT issues in simple terms is key. We need someone who can deliver a customer-focused service with ease.
✨Tip Number 3
Show us your problem-solving prowess! Prepare for scenarios where you’ll need to think on your feet and apply a structured approach to tackle issues head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table!
We think you need these skills to ace ICT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11, SCCM, and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role requires excellent communication, include examples in your application that demonstrate how you've effectively communicated with users or teams in the past. We love a confident, user-focused approach!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforwardness, so make sure you get across why you're the perfect fit for the ICT Support Technician role without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Harvey Nash Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, SCCM, and Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Demonstrate Your Customer Service Skills
Since this role is all about delivering a customer-focused service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your communication skills and how you’ve handled difficult situations with professionalism.
✨Get Familiar with the Environment
Research the company’s IT infrastructure and any recent projects or challenges they might be facing. This will help you tailor your answers and show that you’re genuinely interested in how you can contribute to their team.
✨Prepare for Problem-Solving Questions
Expect to face some technical problem-solving questions during the interview. Practice articulating your thought process clearly and methodically. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your analytical skills.